Zendesk , 155 reseñas

Calificación general
2,9
Recuentos por nivel de calificación
  • El 46% de las calificaciones son de 5 estrellas
  • El 19% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 4% de las calificaciones son de 2 estrellas
  • El 28% de las calificaciones son de 1 estrellas
9 de marzo de 2017

Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.

Itil Premium
Estados Unidos
Más de 9 años usando la aplicación
25 de febrero de 2022

La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.

Alameda.mx
México
Más de 7 años usando la aplicación
1 de abril de 2015

I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.

One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.

I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.

Nicolesy Store
Estados Unidos
Más de 7 años usando la aplicación
20 de marzo de 2017

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

www.dapperlighting.com

Dapper Lighting
Estados Unidos
Más de 7 años usando la aplicación
9 de marzo de 2017

I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!

Gorumpl
Estados Unidos
Casi 5 años usando la aplicación
21 de junio de 2017

Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients.

Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.

Baltic Wonder
Estados Unidos
Casi 5 años usando la aplicación
18 de junio de 2018

Super app.. virker bare... nice

Kopkdk
Dinamarca
Más de 4 años usando la aplicación
12 de agosto de 2018

Can't live without it. Helps so much with customer support.

Mypleasurebox
Estados Unidos
Más de 4 años usando la aplicación
9 de mayo de 2013

Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.

KollectionK
Corea del Sur
Más de 4 años usando la aplicación
5 de agosto de 2016

We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!

Healthysurprise
Estados Unidos
Más de 4 años usando la aplicación