Avis (161)

Note globale
2,9
Nombre d’avis par note
  • 45 % des avis sont des avis à 5 étoiles
  • 18 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 30 % des avis sont des avis à 1 étoiles
12 août 2018

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
États-Unis
11 mois d’utilisation de l’application
30 août 2018

Uncaring customer service, unless of course you pay for it.

Tse Sports
États-Unis
10 mois d’utilisation de l’application
Modifié le 26 juin 2019

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Ponto das Ofertas
Brésil
10 mois d’utilisation de l’application
13 mai 2018

Best CS solution money can buy

Luvele Us
États-Unis
9 mois d’utilisation de l’application
22 septembre 2024

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

Verified Shungite
États-Unis
Environ 4 heures d’utilisation de l’application
20 juillet 2020

Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.

Figured'Art
France
9 mois d’utilisation de l’application
Zendesk a répondu 20 juillet 2020

Thanks for your review!

We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or ...

5 août 2016

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

Zen Yarn Garden Inc
États-Unis
8 mois d’utilisation de l’application
13 avril 2021

really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it

ExoGun - Percussive Therapy
R.A.S. chinoise de Hong Kong
8 mois d’utilisation de l’application
Zendesk a répondu 14 avril 2021

Hi ExoGun,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little ...

25 juillet 2018

Great app for our store. Works great and we never have any issues.

Covers Select Best Golf Cart Covers For Sale
États-Unis
8 mois d’utilisation de l’application
20 septembre 2016

Really nice CRM app.

Used it on my store: https://happypatron.com

Happy Patron
États-Unis
8 mois d’utilisation de l’application