Avis (161)

Note globale
2,9
Nombre d’avis par note
  • 45 % des avis sont des avis à 5 étoiles
  • 18 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 30 % des avis sont des avis à 1 étoiles
13 juin 2017

Zendesk should really re-evaluate talent they bring in for their app development. Their apps are clunky, not intuitive and super buggy. Their mobile app is a disaster (just read reviews on the Apple's App store) App used to work just fine. Then, for no reason, the Shopify integration just stopped working. The right pane of the support ticket (in Zendesk) used to display Shopify's order info. That's gone now. App is showing as installed on both ends (Shopify and Zendesk) yet nothing works. Attempts of deleting and re-installing proved fruitless. I am permanently deleting this piece of crap and will be looking for Zendesk replacement.

Dewinespot
États-Unis
Presque 4 ans d’utilisation de l’application
24 mars 2022

The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface:
1. If we could place orders within the side-bar app
2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.

Rad Power Bikes
États-Unis
Presque 9 ans d’utilisation de l’application
Zendesk a répondu 3 avril 2022

Thank you for your review.

I've captured your feedback regarding the creating orders and connecting tickets to orders for consideration in future updates.

20 juin 2016

While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.

Livefashionable
États-Unis
Plus de 8 ans d’utilisation de l’application
24 novembre 2017

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

Samarreta
Pays-Bas
Plus d'un an d’utilisation de l’application
16 janvier 2024

horrible

Our Baby Nursery
Australie
Plus de 3 ans d’utilisation de l’application
4 octobre 2023

Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg

Mooinzen
Allemagne
Plus de 3 ans d’utilisation de l’application
9 mars 2017

Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!

Woodzee
États-Unis
Plus d'un an d’utilisation de l’application
Modifié le 9 mars 2017

Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.

Stitch People
États-Unis
Plus d'un an d’utilisation de l’application
21 janvier 2018

great app especially if you have a customer support team!

https://www.kgmcollective.com/

Mgky
Royaume-Uni
Environ un an d’utilisation de l’application
7 juin 2019

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.

Mirror Image
États-Unis
Environ un an d’utilisation de l’application