Avis (161)

Note globale
2,9
Nombre d’avis par note
  • 45 % des avis sont des avis à 5 étoiles
  • 18 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 30 % des avis sont des avis à 1 étoiles
27 février 2016

I think if you want to give a professional support to your customers/visitors Zendesk is the best app i have ever seen.

Uniquerugstore
États-Unis
Environ un an d’utilisation de l’application
9 mars 2017

Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.

Stag Provisions
États-Unis
Environ un an d’utilisation de l’application
31 mars 2022

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

O'Neill
États-Unis
Presque 6 ans d’utilisation de l’application
Zendesk a répondu 3 avril 2022

Thank you for your review.

I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there ...

26 août 2015

Nicolesy Store pretty much wrote the review that I would write: as a 1-person show, most of my customer service email was just flowing through my business email. However, ZenDesk lets my customers get an immediate response telling them how and when I'll be able to get back to them (which I can edit based on the time of year for my seasonal shop) and then keeps track of the string of emails as I ...

Jackets For Jasper 3
Canada
Plus de 5 ans d’utilisation de l’application
5 août 2016

Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!

Natural Baby 2
Royaume-Uni
11 mois d’utilisation de l’application
9 mars 2017

Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...

Cks Online
États-Unis
11 mois d’utilisation de l’application
29 juillet 2016

We love the Zendesk Shopify integration. It really provides all the data our customer service team needs to properly respond to a request- often without even having to log in to our Shopify portal! This has saved us countless hours each week as a result we were able to transition one CS rep to another role!

Bandwear Store
États-Unis
11 mois d’utilisation de l’application
12 août 2018

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
États-Unis
11 mois d’utilisation de l’application
20 janvier 2020

I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.

WILD BUBZ®
Australie
Environ 2 ans d’utilisation de l’application
Zendesk a répondu 20 janvier 2020

Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. ...

7 septembre 2014

Works great ! Initially had some problems with the install but once i figured it out its extremely easy and simple integration. Here are some tricks if you are having trouble:
1) The zendesk shopify app is just a link to zendesk. You have to go to your zendesk profile and go to apps and search for shopify to get the real integration.
2) Once there the app description will pretty much tell you ...

Trick Technologies Oy / Catchbox
Lettonie
9 mois d’utilisation de l’application