Zendesk , 155 avaliações

Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.

We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.

Saves a lot of time, especially during non business hours.

Amazing App, and great integration.
If you're having trouble getting it to work, make sure that your store address starts with https and not just http

We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.

I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you

We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.

We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.

I think if you want to give a professional support to your customers/visitors Zendesk is the best app i have ever seen.