Zendesk , 155 recensioner
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Terrible support! I want to delete the app but the widget stays on my website no matter what I do. Support tells me my issue is resolved when nothing is resolved! Even if you submit a query/complaint/support ticket on their website it dies not go through.
Hi MilaMela,
Really sorry to hear about this and hopefully I can help. I can see from your ticket that we sent over some instructions to remove the widget code. Have you been able to make the required changes?
Happy to jump on a call to walk through the updates required.
Thanks,
David
I set up and everything was running smoothly, until one day I forgot to run the payment through, and now I can't log in and make the payment, it just says: "Something went wrong. Give it a moment and try again." And it's been the same for over a week.
Hi Stellar Native,
Really sorry to hear about this. Are you able to send an email to support@zendesk.com or integrations@zendesk.com and I'll follow this up for you.
Thanks,
David
what is ironic, this is a customer support app but their customer support sucks
the plans are so unclear that made me purchase the wrong plan
and yet you cant upgrade the plan until next month.....!?!?!?
I've tried to install the app to integrate with shopify but it keeps saying 'Oops something went wrong. I can't find a way to contact Zendesk.
Before our site was running on WooCommerce and it worked with no problems. But now it seems hard to install it. Very disappointing.
Hi Maison Deux,
Apologies for the delayed response. I've followed up with the ticket you've raised with our support team and it looks like the plan you were on wasn't eligible for this integration.
Please let me know if there is anything I can do to help with this or any other issues.
Thanks,
David
Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!
Thanks Bellezza Republic!!
I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.
UPDATE
Hi Nola,
I just wanted to follow up with you. I see that your current plan does not have access to our Marketplace apps. I will have our account team reach out so we can ensure you have the access you need.
Thank you so much!
Hi Nola,
Thanks for reporting this issue!
Are you able to send an email through to support@zendesk.com and CC integrations@zendesk.com ?
We'll be able to help investigate and resolve this problem ASAP.
Thanks,
David
Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?
Hi Varejo! Thanks for your review!
Thanks for raising this concern. When is this error showing?
We've also launched an Early Access Program for our new Shopify integration, would you be interested in taking part?
http://goto.zendesk.com/shopify
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
Thanks LucyBalu!
We'll look into the Safari issue, thanks for raising it!
Cheers,
David
Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.
Hi Velur® Jewelry & Accessoires,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems.
We're trying to locate your account details on our side, are you able to reach out to integrations@zendesk.com and we can help resolve ASAP?
Thanks,
David Gillespie
This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify
Hi Hazetown,
Huge apologies for the delayed response and hopefully we can help you get back up and running.
What the problem you've encountered? Are you able to send through a support request to support@zendesk.com and we'll try to help as quickly as possible.
Thanks,
David