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While I feel this could be a great app for a large store, for us it is simply an added expense without much justification.
Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.
Hi Velur® Jewelry & Accessoires,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems.
We're trying to locate your account details on our side, are you able to reach out to integrations@zendesk.com and we can help resolve ASAP?
Thanks,
David Gillespie
This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify
Hi Hazetown,
Huge apologies for the delayed response and hopefully we can help you get back up and running.
What the problem you've encountered? Are you able to send through a support request to support@zendesk.com and we'll try to help as quickly as possible.
Thanks,
David
I want to install but it returns an error.
help help help help help help help help help help help help
Hi SHLTR!
We're here to help! Are you able to email support@zendesk.com and I will keep an eye out for your ticket?
Thanks,
David
Signed up, paid and the app failed to connect with a generic 'whoops' message. They have a live chat for sales but no support. Went to a competitor.
The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my annoyance at this Matthew Dunn revoke my trial support and then my trial itself. AVOID THIS COMPANY. I tried all the big ones freshdesk, zendesk etc. Gorgias was easily the best. start with gorgias people. honestly youll thank me.
I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.
UPDATE
Hi Nola,
I just wanted to follow up with you. I see that your current plan does not have access to our Marketplace apps. I will have our account team reach out so we can ensure you have the access you need.
Thank you so much!
Hi Nola,
Thanks for reporting this issue!
Are you able to send an email through to support@zendesk.com and CC integrations@zendesk.com ?
We'll be able to help investigate and resolve this problem ASAP.
Thanks,
David
The worst plugin I have ever used. I was really hopeful about Zendesk but left bitterly disappointed. The set up process is horrendous and extremely confusing. ZERO customer service when trying to reach out for help, instead you just speak to a useless robot who is no help. Do not waste hours of your time with Zendesk. After spending hours I am a no further forward and very frustrated. They tried to charge my credit card over £8,000 for an annual fee, luckily for me it got flagged by my bank and wasn't taken.
We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.
WE ARE GOING TO ANOTHER ONE
My account immediately got suspended after installing the app and no estimation was given to resolve the issue - all their customer service can do is raise a ticket to some other team rendering them pretty much useless, does not seem like this is a rare occurance. Moving on to another service.