評論 (161)

整體評分
2.9
各級評分數量
  • 45% 的評分為 5 顆星
  • 18% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 30% 的評分為 1 顆星
2024年10月24日

Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available.
Voip calls have significant lag when answering the call and overall call quality is very low.
You cannot send an sms to customers in any ...

Aussie Gardener
澳洲
使用應用程式 8個月
2024年12月2日

Zendesk claims to offer the 'world's best' ticket management system, but it undeniably has the world's worst customer service, the slowest response times, and never solves any issues. It's really terrible!
Zendeskは「世界最高の」チケット管理システムを提供していると主張していますが、それには間違いなく世界最悪のカスタマーサービス、最も遅い返信速度、そして問題を解決することは決してありません。本当にひどいです!
Zendesk afirma ofrecer el 'mejor' sistema de gestión de tickets del mundo, pero ...

SmartWave Shades
美國
使用應用程式 5個月
2024年8月25日

If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.

Harvest Hub
美國
使用應用程式 大約2個月
2024年10月10日

Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.

Escudero & Co (BR)
巴西
使用應用程式 1年多
2024年9月22日

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

Verified Shungite
美國
使用應用程式 大約4小時
2024年6月25日

Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!

To all those concerned about this:
Do Not Use This App!
¡No uses esta aplicación!
¡N'utilisez pas cette application!
¡Verwenden Sie diese App nicht!
请勿使用此应用!
このアプリを使用しないでください!
이 앱을 사용하지 마세요!
¡Non utilizzare questa app!
¡Não use este aplicativo! ...

BABEYOND
香港特別行政區
使用應用程式 8個月
2017年3月9日

Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.

Itil Premium
美國
使用應用程式 9年多
2016年8月5日

Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify.

If you use Zendesk, this app is a Must!.

Sprezza Box
美國
使用應用程式 大約8年
2022年2月25日

La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.

Alameda.mx
墨西哥
使用應用程式 7年多
2015年4月1日

I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and ...

Nicolesy Store
美國
使用應用程式 7年多