Zendesk

Zendesk

評價 (161)

整體評分
2.9
各級評分數量
  • 45% 的評分為 5 顆星
    72
  • 18% 的評分為 4 顆星
    29
  • 4% 的評分為 3 顆星
    6
  • 4% 的評分為 2 顆星
    6
  • 30% 的評分為 1 顆星
    48
2020年4月12日

It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting.

Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try.

No need to say we'll switch to another helpdesk company as soon as we can.

Canvas by Numbers
西班牙
Zendesk 已回覆 2020年7月12日

Hi Canvas by Numbers,

Let me start with a big sorry for the delayed response, hopefully we can get this problem fixed quickly.

What's the issue you've encountered? Which feature isn't working?

Thanks,

David

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