評論 (161)

整體評分
2.9
各級評分數量
  • 45% 的評分為 5 顆星
  • 18% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 30% 的評分為 1 顆星
2017年6月13日

Zendesk should really re-evaluate talent they bring in for their app development. Their apps are clunky, not intuitive and super buggy. Their mobile app is a disaster (just read reviews on the Apple's App store) App used to work just fine. Then, for no reason, the Shopify integration just stopped working. The right pane of the support ticket (in Zendesk) used to display Shopify's order info. That's gone now. App is showing as installed on both ends (Shopify and Zendesk) yet nothing works. Attempts of deleting and re-installing proved fruitless. I am permanently deleting this piece of crap and will be looking for Zendesk replacement.

Dewinespot
美國
使用應用程式 接近4年
2022年3月24日

The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface:
1. If we could place orders within the side-bar app
2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.

Rad Power Bikes
美國
使用應用程式 接近9年
Zendesk 已回覆 2022年4月3日

Thank you for your review.

I've captured your feedback regarding the creating orders and connecting tickets to orders for consideration in future updates.

2016年6月20日

While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.

Livefashionable
美國
使用應用程式 8年多
2017年11月24日

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

Samarreta
荷蘭
使用應用程式 1年多
2024年1月16日

horrible

Our Baby Nursery
澳洲
使用應用程式 3年多
2023年10月4日

Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg

Mooinzen
德國
使用應用程式 3年多
2017年3月9日

Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!

Woodzee
美國
使用應用程式 1年多
編輯時間:2017年3月9日

Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.

Stitch People
美國
使用應用程式 1年多
2018年1月21日

great app especially if you have a customer support team!

https://www.kgmcollective.com/

Mgky
英國
使用應用程式 大約1年
2019年6月7日

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.

Mirror Image
美國
使用應用程式 大約1年