評論 (91)
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The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface:
1. If we could place orders within the side-bar app
2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.
Thank you for your review.
I've captured your feedback regarding the creating orders and connecting tickets to orders for consideration in future updates.
Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.
Thank you for your review.
I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?
With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!
Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.
En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.
The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!
Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.
Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx
It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.
Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!