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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
- App più diffuse tra i negozi simili al tuo
- Con sede negli Stati Uniti
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
- chargedesk
- loyaltylion
- mailchimp
- shipstation
- trustpilot
- yotpo
Categorie
Prezzi
Scegli il piano più adatto alla tua attività.
Puoi ricevere addebiti esterni da Zendesk separatamente rispetto alla fattura Shopify. Maggiori informazioni
Suite Team
$55 /mese
per agent/month billed annually
Prova gratuita di 14 giorni
Suite Growth
$89 /mese
per agent/month billed annually
Prova gratuita di 14 giorni
Suite Professional
$115 /mese
per agent/month billed annually
Prova gratuita di 14 giorni
Suite Enterprise
$150 /mese
per agent/month billed annually
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (77)
Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.
I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!
Very unintuitive app there are a lot of things and is easy to get lost, I adquired Support Team plan thinking I will have a Live Chat as well but then I found out that I need to pay more to have live chat and when I tried it was horrible I can barely customize the colors and it is not clearly where exactly I can change the business hours, tried to watch some tutorials but apprently the options are different in each plan. Also and the worst part is that I need to wait like 2 days to receive support, there is no live support.
Assistenza
Assistenza per l’app fornita da Zendesk.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
11 marzo 2013
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