Zendesk

Zendesk

価格設定
月額$55から。 無料体験あり。
ハイライト
アメリカのビジネスに人気
最新テーマに対応
評価
2.9 (155)
開発者
Zendesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. さらに表示する
  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront
ハイライト
アメリカのビジネスに人気
最新テーマに対応

公開日

2013年3月11日

言語

英語

このアプリは日本語に翻訳されていません

カテゴリー

連携対象システム・アプリ

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

価格設定

Shopify請求書とは別に、Zendeskによる外部請求がある場合があります。 詳しくはこちら

Suite Team

$55 /月

per agent/month billed annually

14日間の無料体験

Suite Growth

$89 /月

per agent/month billed annually

14日間の無料体験

Suite Professional

$115 /月

per agent/month billed annually

14日間の無料体験

Suite Enterprise

$150 /月

per agent/month billed annually

14日間の無料体験

Suite Team

$55 /月

per agent/month billed annually

14日間の無料体験

Suite Growth

$89 /月

per agent/month billed annually

14日間の無料体験

Suite Professional

$115 /月

per agent/month billed annually

14日間の無料体験

Suite Enterprise

$150 /月

per agent/month billed annually

14日間の無料体験

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (155)

総合評価
2.9
評価レベルごとの件数
  • 評価の46%は5つ星です
  • 評価の19%は4つ星です
  • 評価の4%は3つ星です
  • 評価の4%は2つ星です
  • 評価の28%は1つ星です
2024年1月16日

horrible

Our Baby Nursery
オーストラリア
アプリの使用期間:3年以上
2015年4月1日

I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.

One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.

I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.

Nicolesy Store
アメリカ合衆国
アプリの使用期間:7年以上
2013年5月9日

Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.

KollectionK
韓国
アプリの使用期間:4年以上
2014年2月4日

Amazing App, and great integration.
If you're having trouble getting it to work, make sure that your store address starts with https and not just http

Studio Ve
アメリカ合衆国
アプリの使用期間:2年以上
2015年8月26日

Nicolesy Store pretty much wrote the review that I would write: as a 1-person show, most of my customer service email was just flowing through my business email. However, ZenDesk lets my customers get an immediate response telling them how and when I'll be able to get back to them (which I can edit based on the time of year for my seasonal shop) and then keeps track of the string of emails as I work through them.

The one thing I really like, however, only works at the moment for Online orders in Shopify. I can view Customer info and their Order info right in ZenDesk by following the Shopify/ZenDesk integration instructions. However, it seems that ZenDesk hasn't yet set up the ability to access the POS (in-person, point-of-sale) orders made via Shopify. So those orders, which is the majority of mine, unfortunately, do not show - just an error message.

Apparently, the ability to link with Shopify POS via an app is a pretty new thing. Hopefully as ZenDesk updates its software, the ability to view BOTH online and POS orders will become possible. But at the moment, no.

Otherwise, even a luddite like me could figure out how to set up and use ZenDesk within an evening and I like it.

Jackets For Jasper 3
カナダ
アプリの使用期間:5年以上

サポート

Zendeskに関するご質問にはZendeskがお答えいたします。

開発者

Zendesk

1019 Market St, San Francisco, CA, 94103, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

類似のアプリ

4.6 5つ星中 合計レビュー数:1868件 無料プランあり
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
4.4 5つ星中 合計レビュー数:698件 無料体験あり
Support made simple and scalable.
5.0 5つ星中 合計レビュー数:231件 無料プランあり
Live chat app. Live chat helpdesk inbox for customer support

使ってみたいアプリがありましたか?

Shopifyを3日間無料でお試しください