Hoogtepunten
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Gevestigd in de Verenigde Staten
Over deze app
Geïntroduceerd
11 maart 2013
Talen
Engels
Categorieën
Beheer van ondersteuningsticketsIntegreert met
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskZendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
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Solve customer service tickets faster with access to relevant customer data
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Process refunds and cancellations, directly from the Zendesk Support sidebar app
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With the click of a button, embed live chat in any storefront
Prijs
Gratis proefperiode van 14 dagenEr kunnen door Zendesk externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie
Suite Team
$49/maand
per agent/month billed annually
Suite Growth
$79/maand
per agent/month billed annually
Suite Professional
$99/maand
per agent/month billed annually
Suite Enterprise
$150/maand
per agent/month billed annually
Suite Team
$49/maand
per agent/month billed annually
Suite Growth
$79/maand
per agent/month billed annually
Suite Professional
$99/maand
per agent/month billed annually
Suite Enterprise
$150/maand
per agent/month billed annually
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
151 recensies
The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.
The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my annoyance at this Matthew Dunn revoke my trial support and then my trial itself. AVOID THIS COMPANY. I tried all the big ones freshdesk, zendesk etc. Gorgias was easily the best. start with gorgias people. honestly youll thank me.
We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.
WE ARE GOING TO ANOTHER ONE
Over deze app
Geïntroduceerd
11 maart 2013
Talen
Engels
Categorieën
Beheer van ondersteuningsticketsIntegreert met
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskGemaakt door Zendesk
Over Zendesk
Gemiddelde score: 3,4
10 jaar ervaring bij het maken van apps voor de Shopify App Store
Ondersteuning
Stuur een berichtintegrations_support@zendesk.com
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
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