Zendesk

Zendesk

Vanaf  $49 per maand. Gratis proefperiode van 14 dagen. Er kunnen extra kosten van toepassing zijn.
Beoordeling (3,4)
Recensies
Ontwikkelaar

Hoogtepunten

Populair bij bedrijven zoals dat van jou
  • Gevestigd in de Verenigde Staten

Over deze app

Geïntroduceerd

11 maart 2013

Talen

Engels

Integreert met

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. meer
  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront

Prijs

Gratis proefperiode van 14 dagen

Er kunnen door Zendesk externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie

Suite Team

$49/maand

per agent/month billed annually

Suite Growth

$79/maand

per agent/month billed annually

Suite Professional

$99/maand

per agent/month billed annually

Suite Enterprise

$150/maand

per agent/month billed annually

Suite Team

$49/maand

per agent/month billed annually

Suite Growth

$79/maand

per agent/month billed annually

Suite Professional

$99/maand

per agent/month billed annually

Suite Enterprise

$150/maand

per agent/month billed annually

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

151 recensies

Algemene beoordeling
3,4
Cijfers per recensieniveau
  • 47% recensies zijn 5 sterren
  • 19% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 4% recensies zijn 2 sterren
  • 26% recensies zijn 1 sterren
24 mei 2023

The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.

Appaman
Verenigde Staten
App gebruikt gedurende Meer dan 8 jaar
Bewerkt 23 februari 2023

The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my annoyance at this Matthew Dunn revoke my trial support and then my trial itself. AVOID THIS COMPANY. I tried all the big ones freshdesk, zendesk etc. Gorgias was easily the best. start with gorgias people. honestly youll thank me.

Rocksolid Audio
Verenigd Koninkrijk
App gebruikt gedurende 2 dagen
26 januari 2023

We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.

WE ARE GOING TO ANOTHER ONE

Batela
Spanje
App gebruikt gedurende 1 dag

Over deze app

Geïntroduceerd

11 maart 2013

Talen

Engels

Integreert met

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Gemaakt door Zendesk

Over Zendesk

Gemiddelde score: 3,4

10 jaar ervaring bij het maken van apps voor de Shopify App Store

Ondersteuning

Stuur een bericht

integrations_support@zendesk.com

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

Meer apps zoals deze

4,7 van 5 sterren 1627 recensies in totaal Gratis abonnement beschikbaar
Live Chat boosted with Chatbots for the best customer support
4,4 van 5 sterren 590 recensies in totaal Gratis proefperiode van 7 dagen
Happier customers. Easier workflows. Faster revenue growth.
4,5 van 5 sterren 13 recensies in totaal Gratis abonnement beschikbaar
Give your customer service experience a human touch