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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
- Destaques
- Popular junto de empresas nos Estados Unidos da América
- Funciona com os mais recentes temas
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskCategorias
Preços
As taxas externas poderão ser faturadas por Zendesk, em separado da sua fatura da Shopify. Saber mais
Suite Team
$55 / mês
per agent/month billed annually
Avaliação gratuita de 14 dias
Suite Growth
$89 / mês
per agent/month billed annually
Avaliação gratuita de 14 dias
Suite Professional
$115 / mês
per agent/month billed annually
Avaliação gratuita de 14 dias
Suite Enterprise
$150 / mês
per agent/month billed annually
Avaliação gratuita de 14 dias
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (160)
Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available.
Voip calls have significant lag when answering the call and overall call quality is very low.
You cannot send an sms to customers in any simple way.
There is no mobile app for answering calls so EVERY phone call must be answered at your desktop.
When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month.
Ironically their website support is slow to respond.
We have changed over to Coax app. So much better for about the same cost.
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.
I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!
To all those concerned about this:
Do Not Use This App！
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¡N'utilisez pas cette application!
¡Verwenden Sie diese App nicht!
请勿使用此应用！
このアプリを使用しないでください！
이 앱을 사용하지 마세요!
¡Non utilizzare questa app!
¡Não use este aplicativo!
¡Не используйте это приложение!
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Assistência
Zendesk pode responder a qualquer pergunta que tenha sobre Zendesk.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Lançada
11 de março de 2013
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