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Next time please let your costumers know that you don't have the product in stock, and that the shipping times will be longer than your stated 10-15 days. If you don't communicate with us, how will I know the product is out of stock and will be delayed for possibly another month? Currently have 100+ orders to fulfill. Do better.
Hey there!
Thank you very much for your feedback.
First, I wanted to say I'm sorry to hear that your experience with Zendrop hasn't been the best. We absolutely want to make this right, so please reach out to me via email at joshua@zendrop.com at your earliest convenience.
Second, I wanted to explain how this works behind the scenes. When it comes to the dropshipping business model, and the thousands of products / factories that we do business with, it's currently incredibly difficult to have a pulse on when something is going to be out of stock or there's a processing delay -- this is something we're informed of after an order is placed and our partners in China inform us of any issues. The only way we'd be able to understand the status of every product in our catalog is if we contacted each factory on a daily basis inquiring about the status of every product they're able to provide. As it stands, with 500k+ different products in our catalog, this isn't possible, but we're working on some very big improvements that will alleviate a lot of these logistical headaches.
I hope this explanation helps, but again, please don't hesitate to reach out to me via email so we can discuss all of this in greater detail. Cheers!
I like the fact that it is simple easy and quick to get started. BUT, there isn't a big variety of products for the U.S and the shipping was 10 20 days for other places
I liked that it imports items so easily, but shipping is really expensive. I hope this app helps me to make my business successful.
This is a super helpful and amazing app, found so many good products and I recommend to so many people!
very good but a little expensive
Super god, og nem måde at bruge deres website. Det er nemt og enkelt. Dejligt Kan varm anbefales her fra
Very good app easy to use makes dropshipping waaay more comforting!
Intrested in the new features they have announcened too !
After struggling while testing every dropshipping platform out there, I finally tried Zendrop. Hands down, the best. Zendrop handles all the details and is EXTREMELY user friendly. I shouldn't have let the carton-like logo fool me into thinking it wasn't as professional as the competitors.
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Overpriced Shipping for EU, and many products have disappeared from my Import list after a while, without medoing anything. Definetly wouldn't recommend
We are sorry to hear that your experience with Zendrop was less than ideal.
We have reached out to your email to assist you with this and will make sure to work with you to a resolution on the imports and the shipping cost issue.
Looking forward to getting this to a resolution and elevating your experience with Zendrop.