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Luokituksen mukaan
That the Ai associated can take you on goose chases, may not recognize the exact info on a screen that you're working on, that there isn't a stepped process for integration and there are lots of costs that accumulate as you go
Thank you for sharing that feedback. I really appreciate your honesty. I understand how those challenges could impact your experience. We'd love the opportunity to learn more about your experience and better understand where things fell short so we can continue improving. Your insights are incredibly valuable to us.
Shiza, Customer Experience Team
It’s definitely challenging to compete when the product pricing is significantly higher than what customers can find elsewhere. Whenever I find an item I’m interested in selling, I do a Google search to compare pricing, and I often see competitors offering the same or very similar products for 20–30% less. That makes it difficult to price competitively while still maintaining a reasonable margin.
Edit 6/12/26: thanks for replying back. I have not received a notification from your team yet to help review my products
Hi Ammar,
We completely understand your frustration. Trying to grow an e-commerce business when you see a 20% to 30% price gap makes selling incredibly difficult. Our goal is to help you build a profitable store, not hold you back.
We have reached out to you directly via email. My email is darlene@zendrop.com to look at your product list and see how we can optimize your margins to turn this experience around. We genuinely hope to hear back from you soon so we can help you succeed.
Kindly check your inbox and you may reach out directly to darlene@zendrop.com if you're unable to receive my email.
- Darlene, Zendrop
I’ve had a frustrating experience with Zendrop. For 3 weeks, product variants haven’t imported correctly into Shopify, even with a premium theme.
I couldn’t find a solution through Zendrop’s support or resources, and it has cost me a lot of time. I hope this issue is addressed soon, as it’s been very disappointing.
Hi Piero, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I want to personally reach out to you via email to understand more about this issue and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Shiza,
Zendrop Customer Experience
I don't understand the pricing. A bunch of random products were added to my Shopify store that I don't want to sell, and Zendrop charges per product listed. I deleted all the products from Shopify and trying to reduce my Zendrop plan, but Zendrop still thinks I have 20 products in Shopify.
We’re sorry to hear about the confusion with your Shopify store and Zendrop plan. We weren’t able to find enough information for your account to investigate this further on our end. Please reach out to us directly at shiza@zendrop.com, and we’ll be happy to look into your case and help resolve it as quickly as possible.
Thank you for your patience.
Zendrop is a good app overall, but the product sourcing process takes too long. When I submit a link for sourcing, it can take 2–4 days to get the product added. It would be much better if sourcing requests were processed faster, especially for users who want to test products quickly
Hi Muhammad, thank you for sharing your feedback, we truly appreciate it. Our sourcing team works to find the most reliable suppliers as quickly as possible, typically within 24–72 hours. I’ve reached out to better understand what you’re looking for and see how we can help. We’d value the opportunity to improve your experience.
-Shiza, Zendrop
Your prices are too high. I hope it gets better
Hi Ricardo, thanks for your feedback, we really appreciate you sharing this. We have reached out to you directly to better understand your concerns and discuss how we can make this right. Our goal is to ensure you get the best value possible. Looking forward to connecting with you soon.
-Shiza, Zendrop
Dear Zendrop Support Team,
I am writing regarding an order that is extremely overdue. The customer should have already received their package by now, and unfortunately, they have filed a formal complaint via email due to not receiving it. As you know, for anyone working with dropshipping, chargebacks are one of the biggest risks we face, and delays like this put my business in a very difficult position.
Please, I kindly ask that you ship this order immediately. Send whatever stock, model, or substitute you may have available – but I urgently need this order dispatched without any further delay.
I must also be honest about my overall experience with Zendrop so far. In the few orders I have placed:
Products were often out of stock,
Prices were outdated,
Linked products did not accept bundles,
These issues have made my experience with Zendrop frustrating and disappointing, and unfortunately this affects my customers directly.
I would appreciate your swift assistance and a prompt update regarding this order.
Thank you for your attention.
Mário Costa
Fratta Team
Thank you for bringing this to our attention, Mário. We’re very sorry for the delays and the issues you’ve experienced with stock, pricing, and product linking. We understand how urgent this situation is and the impact it has on your business. We’ll reach out as soon as we can to assist you and get this resolved promptly.
It wasn't clear what I was paying the annual fee for. The 20 products max wasn't clearly stated and due to Shopify not allowing the wine decanter x 2, I chose another 2 products only to be charged $29 a month extra. This is misleading and I will be contacting Zendrop as these products aren't suitable for Shopify. I feel ripped off and am certainly not happy with the launch of a new store.
Hi Chris, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I want to personally reach out to you via email to understand what happened and see how we can make this right. However, we don't have your contact information. Please reach out to darlene@zendrop.com. We take this seriously and would love the opportunity to turn this around for you.
— Darlene,
Zendrop Customer Experience
Nice app with plenty of options, but doesn't support bulk imports. Bad customer service. We were disturbed by AI-assisted replies of the customer service associate Nina Kayani.
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention. We’ve reached out to you via email to better understand the situation and work on improving your experience with us.
Not a great experience. Most the products are great. I did purchase a vac that is cheap quality. I am un installing this app due to my customer order placed May 2. She placed two orders for herself and her daughter. The daughter's order was to be shipped to Hawaii and they dont ship there. It was up to me to catch that part. The company didn't even try to reach out before just cancelling the order as I could have changed the address and delivered myself. the second order was lost during shipping. I have reached out mulitiple times. I dont feel I cn trust this company with future sales as customer service is very important to me.
Thank you for taking the time to share this—we're really sorry to hear about your experience. We understand how frustrating it must have been to deal with poor product quality, uncommunicated order cancellations, and lack of support, especially when you're trying to take care of your customers. That’s not the experience we want you to have, and we sincerely apologize for the inconvenience and loss of trust. Our team will be reaching out shortly to look into what happened and see how we can make things right. Your feedback is incredibly important and will be shared with the appropriate teams for improvement.
