Zendrop ‑ Dropshipping & POD

There were no special problems during the work, and when contacting support, all minor nuances were smoothed out. The last time I managed to deal with the scammers through support, so with this service I will continue to use this application.

I was a zendrop fan unti my first order was placed by my room mate, who was wanting to help me get my first sale, which is often the hardest one o get. I recieved a fraud alert, in big red letters saying there was a hi probability it would be a charge back,, Id like to know why and how this conclusion was reached when all the criteria was met with flying colors. every one of the markers was positive. after reading the explanation, you know, the one that says everything was all good and positive, I was dumbfounded, as was my roommate who was sitting there with me when this all happened and neither of us could understand why the alert came up. Hes very responsible with his money, he had more than enough to pay for his order, in fact the money was paid for the purchase very quickly. He wanted that massager as well as a few other things, to which he also told me hed be making his purchases elsewhere. Hes never been told before that hes a high risk to buy anything anywere, but he told me thats why he will go elsewhere to make his purchases. Even after I asked zendrop to fulfill the order, and said it was my room mate, I was told NO! Im very seriously thinking of getting a different supplier as this is not how I will choose to operate my business. This breaks my heart, as I loved how easy and user friendly your company is but I also know that i cant work that way.
Id like to first say that I love your app and love how easy it is to integrate your products to my store,,, I appreciate all that. I understand now who made the choice not to fullfill my order and I will be reaching out to shopify . Your employees were very kind and eager to help me in all of my frustration. I was holding blame with the wrong folks. I will say that the reason Im giving 5 stars is because of the willingness to help me and the empathy shown me by your staff. needed someone to listen to me and they did, they werent quick to judge me, they listened., thats a very important skill/trait to have in customer service..otherwise i guess i still would have given a 5, just because i love you guys and your app. thank you for listening to my frustrated and angry attitude, I did do my best not to be obnoxious or rude,,,, thats not me.. so thank you.. ill share my frustrations with the proper people.

I've been using Zendrop for about 4 months and they have been great. Their customer service has been spot on and they will quickly update you by email about items becoming unavailable or changes in price.

friendly interface and professional support. All services available in one platform. Zendrop has been in this business longtime, they know what they are doing.

I just started using Zendrop and I love it. I reached out to support and was assisted asap. I was transferí someone I billing department for a double subscription charged and was very happy with the help I received. Love how easy it is to find and send pronto my shop.

I had a trouble with variants for one of the product, and Cyril helped me out, even when his was outside of working hours.

Great and responsive service, you will not wait long for a response nor for the problem solution!

Great app!

The app works like most others of it's type but the two things that set them apart are the quality control in their CN warehouse and the customer service. The down sides are the shipping times which are usually a day or so longer, the prices when starting out although your plan extends to all stores you own which makes up for it, and the lower tier plans lack of tools like AliExpress imports.

fijn systeem, goeie klanten service.

Zendrop is a great platform for dropshipping. Having a really nice and helpful customer support comes in really handy. Love it!