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At first I was pretty confident using them,it seemed legit but it's not. Because the mobile version is not giving same features as on desktop I had to contact support to find how to do something, the agent was really nice and helpful. But then, the disappointment and frustration started, no response from support, no allocated agent, they DO NOT PROVIDE EXPRESS SHIPPING OPTION, they do not provide ...
Thanks for sharing your feedback. We have reached out to you via email to get this to a resolution
Worthless, you guys need to understand, people hate to be boxed in and not allowed to navigate, what is the use of an app, if it stops what it was intended to fix.
Hi there! I'm really sorry to hear that you haven't had a great experience with Zendrop so far. I'd love to touch base with you on the issue(s) you're facing. Please reach ...
- Update got a sample order and the quality and packaging is similar or worst than other platforms I used. Put the items side by side and there is not difference of quality. Also, this service charge you monthly and plus it charge you more per item the thank you letter didn't come with the order. Absolutely horrible. I will give up on this service it sucks.
- Update: Brad and Joshua are helping ...
Hi there!
We're really sorry to hear that your experience hasn't been great since you upgraded to the Pro plan, but we appreciate you taking the time out of your day to leave ...
Next time please let your costumers know that you don't have the product in stock, and that the shipping times will be longer than your stated 10-15 days. If you don't communicate with us, how will I know the product is out of stock and will be delayed for possibly another month? Currently have 100+ orders to fulfill. Do better.
Hey there!
Thank you very much for your feedback.
First, I wanted to say I'm sorry to hear that your experience with Zendrop hasn't been the best. We absolutely want to make ...
Overpriced Shipping for EU, and many products have disappeared from my Import list after a while, without medoing anything. Definetly wouldn't recommend
We are sorry to hear that your experience with Zendrop was less than ideal.
We have reached out to your email to assist you with this and will make sure to work with you to ...
disappointed, still waiting for my orders to be send to my customers, they wrote 1-3 days to ship, its been 2 weeks and still counting for some of my orders to be processed, my orders on Aliexpress are faster than this App, lucky me i don't pay for it. Disappointed, another app with fake reviews.
My order are not sent yet!! i made the review on 12/10 we are on 18/10.
Hi there! We want to start off by saying we're very sorry to hear about this delay with your orders. This is not something that happens often, in fact, it's very rare. ...
Kinda trash and impossible to cancel. It's "trending products" are old at best and most of the items aren't sourced with reputable companies. I got the app and started researching. There are way better options for less money, or you can do it yourself, which is basically what you would be doing.
Hey there! We are working on improving the trending products section in a big way. The products in our catalog are sourced from many different factories we've had ...
Great service, helped me a lot
Hi there,
It seems like you left a one-star review but wrote down good reviews. Happy to assist you in revision of this review.
PLEASE BE AWARE: This app steals all product information from your store, including full descriptions for their own personal use as soon as you quote a product - it shows up on the zendrop site for everyone's use - costumer service is pretend bot, not humans and the cherry on the top - THEY KEEP YOUR CREDIT CARD INFORMATION and you can't delete it!!!
Hi there! We don't steal any product information -- the only thing we do is allow users to import public products from AliExpress using links (this pulls the description, ...
Product costs are over double that on aliexpress or alibaba. Why bother?
To add:
- Handling/processing times take DAYS. Add that onto long shipping times and you've got unhappy customers
- Support staff take days to respond
- Sourcing staff don't care that their prices are double when questioned
Thanks for sharing your feedback here. Can you please reach out to us at austin@zendrop.com and we'll be happy to assist you with this.