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I had an issue with a product not linking in the store and support helped me in 5 minutes get everything up and running.
Jinky, in tech support at Zendrop was AWESOME this evening! I'm setting up my store, and have a little problem with processing my Zendrop fulfillment. Pretty sure that it has something to do with the way I set up the links of the products to Shopify. She assured me that it will ship soon, and that they will contact me if they need anymore information from me. I'm sure that they will get it done! Although this is my first fulfillment, the order is for myself as a test! so I'm glad that I'M the buyer in this text case!!
I am writing this review solely to point out that Ian is the best person to talk to ever. I hit the "wait for the team" button and Ian was there and super helpful. I was stressed and he talked me through everything and let me ask the same question 5 times just to be sure I had all the information correct. He is a KING! give that man a raise! No but seriously Ian was very knowledgeable, gave me recommendations, and just overall lovely to talk to. Period Ian, you rock!
Im giving this Company 5 stars purely for the level of customer service that I have experienced. As soon as I fulfil my first order request I will give plenty more great reviews. Thank you Jo for helping me navigate some obstacles with orders!!
Easy to use, chat function amazing - always someone to help.
Great first experience as a new dropshipper.
Ellah helped me and we figured out the issue together.
So far so good. :)
Besides the Zendrop’s huge selection of great every day products as well as trending products, their drop shipping model is really an up game! I’m inspired and uplifted by their knowledge base that’s offered by the Zendrop Academy.
5 stars for customer service - so far they seem to offer everything I need!
very helpful customer service. always responds within a minute. app does its job exactly how they say it will
Zendrop has been a very helpful supplier and their customer service is 5 star! They have assisted me quickly with every question or concern I've come by in my drop shipping journey so far. Thank you Zendrop staff!