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respond without delay and work with good suppliers
Thank you for your feedback! We apologize for any delays you've experienced. We strive to work with reliable suppliers to ensure smooth and timely fulfillment. We'll be reaching out to you via email to assist you further.
one of the best apps for dropshipping, really easy to set up, to use and manage your orders.
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
Nice Support
We appreciate your kind words and we're glad to hear that you love the support you received. We just noticed that your ratings says otherwise so we'll be reaching out to you to further assist you with any concerns you may have.
I placed two separate orders and each was fulfilled nearly 18 days later. My customers were very upset!!
That said, when I got a human customer service rep, she showed me how to track the order (I didn't know which shipper in China to select). If I knew how to do so all along, I would have been able to tell customers where product was.
I will give ZenDrop a couple more tries:)
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Zendrop is decent and they have good customer support but they need to add features where you can ask the supplier to lower the shipping and the cost of the product and ask for variants. the monthly subscription cost is way too high for beginners. sometimes the suppliers will ignore shipping your product and the delivery days will increase. If they want to become the best they need to lower the subscription cost and offer lower price for the products and shipping and also allow drop shippers to speak with suppliers in a monitored chat. the only good thing about Zendrop is the costumer support. this is my honest review.
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This experience wasn't a positive one for me, it was very frustrating. Due to an internal problem, I was unable to import products from AliExpress. I was unable to get in touch with support on the website due to an on-site issue. On the website it's the only way it provides instructions for reaching them and doesn't offer any other alternatives. Contacting them was a nightmare. They did not answer through Instagram. I found their support email on their YouTube channel. The email Support was extremely quick, which is the only reason why I am still giving a 3 start. I was connected to an agent via email. The support team was great and respectfull . They issued me a refund without any hassle.
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I am struggling to find good quality products for my store. The products I have found that I like imported seamlessly unlike your competitors that always show “sold out” on my store
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Hi , I have been terminated the zendrop from my Shopify store as somebody tried to create orders from my shop. While I uninstalled the zendrop from my store they have billed me of 39.42£ . Now I am trying to get in touch with zendrop but I can’t get access to them. Weather it’s a third party but how I gonna know that they not going to charge me next month . I had not set up that time .
We're really sorry to hear about the issues you’ve encountered, and we understand your concern. We take situations like this seriously and will be reaching out to assist you in resolving this matter and ensure no further charges are made. Thank you for bringing this to our attention, and we’ll work to get this sorted for you as soon as possible.
I'm just getting started, but so far my experience has been exceptional.
Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.
Too early. They are still working out details. Support is very confusing to work with. They will give your 3 answers to one question. I'm going to try to work with them, but very close to leaving. UGH!