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I recently had an issue that needed urgent attention, and the support team at Zendrop truly went above and beyond. They stayed with me throughout the entire day, providing constant updates and advice until my problem was fully resolved. Their dedication to ensuring customer satisfaction is outstanding – it’s rare to find such commitment and care in support. Not only did they solve my issue, but they also offered valuable insights and advice that made a difference. I highly recommend Zendrop for their exceptional support alone. High regards to the Zendrop team for their professionalism and dedication!
Thank you so much for sharing your positive experience! We're thrilled to hear that Zendrop's support team was able to go above and beyond to resolve your issue and provide valuable advice. Your feedback means a lot to us, and we’ll be sure to pass along your kind words to the team. We truly appreciate your recommendation and look forward to continuing to support you!
I have used the support team several times and every time they have been very helpful and solved the problem every time. Great job Support Team!
Thank you for your kind words! We’re thrilled to hear that our support team has been consistently helpful and effective. We’ll continue working hard to provide excellent service!
New to dropshipping.
Here is my email to Zendrop:
"I'm struggling to get my website up and running. In other words, I haven't started online shopping yet. Hope to be back soon.
Is there anything you or I can do to avoid the above expenses, until my online store is ready?"
And here is Zendrop's response:
"I completely understand that getting a website up and running can be a challenge, but take your time—it's all part of the journey! I've reviewed the account and billing information and it appears that you are currently subscribed to the Zendrop pro plan. Would you be okay if I add 2 months for FREE to your account? That's 3 full months of a paid subscription for the cost of one. Once the free months come to an end, you can choose to continue with the paid service or downgrade/cancel."
I call this very good insight and top-notch service, many thanks to Zendrop.
Thank you so much for sharing this feedback! It’s great to hear that Zendrop’s support went above and beyond to help with your situation. Their willingness to offer a solution like adding two free months shows how committed they are to your success. You’re in good hands!
I have to say that joining Zendrop is one of the best decisions I have made, I love the products and their customer service. My last issue I was helped by Kelley and the support was excellent, my billing question was answered then given information I needed for setting up another account. Joining the Plus Plan was also a great move.
I’ve been using Zendrop for a while now, and the customer service has been outstanding every step of the way. Anytime I’ve had a question or faced an issue with orders or products, their support team has been incredibly responsive, often getting back to me within minutes. They are always friendly, patient, and willing to ensure everything runs smoothly.
Thank you for your fantastic feedback! We’re truly glad to hear that our customer service has consistently met your needs and that our team has been responsive and supportive.
I recently started using Zendrop for my e-commerce business, and I must say, their customer service has been exceptional. From the moment I signed up, the team at Zendrop has gone above and beyond to ensure my experience is smooth and hassle-free.
The onboarding process was seamless, thanks to the detailed guidance provided by their support team. They were always available to answer my questions, no matter how trivial they seemed. I particularly appreciate their prompt response times – I never had to wait long to get the help I needed.
Zendrop's customer service representatives are knowledgeable, friendly, and genuinely invested in helping their customers succeed. They provided me with useful tips and tricks to optimize my store and were proactive in resolving any issues that arose.
One instance that stood out was when I encountered a problem with product synchronization. The support team quickly identified the issue and walked me through the steps to fix it. Their patience and expertise turned a potentially frustrating situation into a positive learning experience.
Overall, Zendrop has impressed me with their dedication to excellent customer service. Their team is a valuable resource, and their commitment to customer satisfaction is evident in every interaction. I highly recommend Zendrop to anyone looking for a reliable and supportive dropshipping platform.
I am very happy with Zendrop, they have amazing customer support. And I like it a lot because they do what they say. I can recommend this to all entrepreneurs who are starting out and the academy they have is great. It is one of the best platforms for this Drop Shipping business.
Get back to you fast and they provide the answers you need!
Thank you for the great feedback! We're thrilled to hear our team was quick to respond and gave you the answers you needed!
I only installed it, it saïd that they will only bring costs when using the app. I have never used the app once and now they have taken $30 for no reason do please watch out for this scam
We’re really sorry to hear about your experience and understand how frustrating this must be. That definitely shouldn’t have happened. Please reach out to austin@zendrop.com so we can further assist you.
My experience with zendrop has been amazing. The support team is awesome, I was having issues with my store and reached out to the support team for help. I got a member of the team in less than a minute and she knew exactly what issue was to help me resolve it. I love it. Plus they have thousands of products at your fingertips. 10/10