Recensioni (10.419)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 83% delle recensioni ha 5 stelle
  • Il 14% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
Data modifica: 28 dicembre 2023

i had an oder on the dec 7 and the shipping updated on the 13th and since then it has not updated. this is killing the trust my customer has for me. good price and good customer support but delivery time is really bad.

RoseAnn Unique Trade LLC
Stati Uniti
5 mesi di utilizzo dell’app
Zendrop ha risposto 27 dicembre 2023

Thanks for sharing your feedback. On this we have reached out to you via email to get this sorted out.

12 novembre 2023

esta al principio bien

Watchexs
Spagna
5 mesi di utilizzo dell’app
Zendrop ha risposto 14 novembre 2023

Thanks for sharing your feedback. We have reached out to you via email to assist yo with this.

28 maggio 2024

Well I having issues with my first order so is about a month and I still haven't received my order

Luzaires Store
Stati Uniti
3 mesi di utilizzo dell’app
Zendrop ha risposto 31 maggio 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.

Data modifica: 26 settembre 2022

UPDATE: Zendrop does not vet their sellers to make sure they're actually US Based shipping. So if you're looking for quick turn around from fulfillment to delivery, buyer beware! The test order I made during the trial period STILL HASN'T BEEN DELIVERED. It's undoubtedly on a slow boat from China but was supposed to be a US based shipping location. Completely unusable for my use case and expected level of service.
When I emailed Zendrop to complain, I got crickets as a response.... One order... one problem... no customer service... NO thanks! Original Review: Chose this drop shipping app because it offered US based fulfillment to cut down on overseas delays. Still in the trial, but seems to work pretty good.
My only complaint initially is that some of the vendors do not separate their variants well enough - eg earrings that have 20 variants but just a mess of hastily pasted photos in the main description with no variants with photos or descriptions. I can't list that in my store - if they don't take enough care to list properly, what does that say about the rest of their business practices?
As far as the sale through process, seems to work good. I placed a test order and we'll see how that does. I am still in the trial period.

3 Kings (3K)
Stati Uniti
4 mesi di utilizzo dell’app
22 giugno 2024

At this point im neutral. This all has been confusing and chaotic from the start of Adrian building the free store. Ive missed every training that i paid for because before that training 99 emails concerning different training and or the same floods my email account so bad that ive ended up missing every single training because of the organized chaos. I dont know any more today than i did the day i signed up. This could be the most wonderful experience in the world. But its not. Trim off the fat and fluff until the store is understood then start trying to sell your apps add ons and extras. Its easy to see why many fail . Their set up to fail.

My Store
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Zendrop ha risposto 24 giugno 2024

Thanks for sharing your feedback. We are unable to locate your email associated with the Zendrop account. Can you please reach out to us at austin@zendrop.com and we'll be happy to assist you with this.

22 novembre 2022

Paid $49/month for express shipping and just to find out your shipping is having problems and regular shipping is currently "better". I'm just Disappointed that I am Still waiting for my package I can only imagine the problems I'd run into when I have customers. Please fix this issue.

My Store
Stati Uniti
4 mesi di utilizzo dell’app
Zendrop ha risposto 28 novembre 2022

Hi there. Yes, we have a tool-tip in-app explaining this and we're actually going to be removing the Express Shipping option and making some improvements to how our shipping lines are displayed in-app. I'm sorry to hear that you've been having issues with shipping and anything you need help with our Customer Success is available to help out as soon as they're able, just shoot them an email at support@zendrop.com or get connected through the help widget within your account.

4 marzo 2024

You are overcharging products from aliexpress + you are overcharging shipping.
In other words, paid subscriptions are not enough, you also take a cut from the price of the product + shipping (I really don't understand why you have standard $8 per shipping considering the fact that you provide same time frame delivery as the vendors on aliexpress, it's not like you charge $8 and get delivery in 5 days).

I understand that you need to make $ but it's cheaper to do it with others than with you.

And don't get me wrong, others charge subscriptions like you and they take a cut from the product's price when importing it, but they give you option to import whatever you want and their cut is way less than yours which means a decent margin for us the sellers and opportunity to make sales with competition.

You policy of "getting a quote" from our suppliers doesn't mean anything if the price provided is 50% more than the price on aliexpress.

Boost Boutique
Regno Unito
4 mesi di utilizzo dell’app
Zendrop ha risposto 6 marzo 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this.

10 giugno 2024

In watching the videos during set up, some of the options shown aren't available or lack functionality to properly operate the store and over two weeks later I still can't open my store. No live customer service only email which is a HUGE time delay is resolving issues. If there is live support, I wouldn't know where to find it so if it's there, they aren't' making it easy to use

TrendyCoolStuff
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Zendrop ha risposto 11 giugno 2024

Thank you for sharing your feedback. We have reached out to you via email on the steps to reach out to us via live support.

15 dicembre 2022

Can't know inventory , no support 0 but good prices with good shipping time and also good shipping rate

Pets Dazzle
Stati Uniti
3 mesi di utilizzo dell’app
17 febbraio 2023

hi csn tell how to work thi ap thanks for tell plase contac me team respecet medin

dds
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MyShop
Germania
2 mesi di utilizzo dell’app
Zendrop ha risposto 21 febbraio 2023

Hey there! support.zendrop.com has some amazing resources to help you get started, but I'd love to have a chat with you about your pain points. I don't have access to your contact information, so please shoot me an email at joshua@zendrop.com. I hope to talk to you soon!