Recensioni (9.579)
Restringi
-
In base alla valutazione
Update:
The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful.
Original:
Very slow customer support that does not help.
For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare.
I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify.
Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond"
I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all.
This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with:
"It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end.
Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. "
So as a PLUS user with access to 24/7 support, that's the answer I receive.
Btw I tried linking the products but they are not shown in the search results when you try to link a product.
He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time.
I also mentioned other problems, for example instantly declined quotations, which he ignored.
I was very respectful with their customer support but they definitely are not respectful of your time.
Hi there! I appreciate the honest and transparent review. I'm sorry to hear about the less than exceptional experience you've had so far with our Customer Success team. This is absolutely not the standard we hold ourselves to, and I truly believe that this was simply a misunderstanding or a lack of training on that particular topic which we will 100% address. I just shot you an email so we can dig into this together. I hope to hear back from you soon!
goated kygygtestestdrdyrytfit vutkgiysfjknds cds cdhkbcdshkdfshbkjdscfhbjdscbhjdcsbhjcdsbhjcdbhjdcsbscdbjhcdsbhjcdbjc
Ich starte erst, und von dem was ich bisher erfahren habe ist Zendrop echt gut für den start. Ich importiere nur Produkte von Zendrop, um sicher zu gehen das ich auf die 10-15 Liefertage komme.
Love this product. Really straight forward and leaves a lot of the guess work out of drop shipping. I do really like how they have most products that I am looking for.
Very easy to use and helps guide you through most of the process. It is very useful and if you are a beginner looking to get started this app should be your go to!
So far so good, being a new dropshipper, Zendrop seems to be awesome. Literally a one stop shop to getting your store off the ground and flying!
great plateform, easy to use, straight forward and effective. i am new at dropshipping and zendrop has been helpful.
The site is very easy to use. I am new to drop shipping and this has been a very nice experience. I really like all of the products.
I think Zendrop is the absolute best drop shipping app on the market! Have received excellent and quick help from Molly Kaliman! Top rating.
Zendrop has made it easy and quick to source products. The shipping times are great and the customer service is awesome!