Zendrop ‑ Dropshipping & POD

Update:
The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful.

Original:
Very slow customer support that does not help.

For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare.

I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify.

Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond"

I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all.

This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with:

"It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end.

Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. "

So as a PLUS user with access to 24/7 support, that's the answer I receive.

Btw I tried linking the products but they are not shown in the search results when you try to link a product.

He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time.

I also mentioned other problems, for example instantly declined quotations, which he ignored.

I was very respectful with their customer support but they definitely are not respectful of your time.

For now, it is good however I am yet to order my first product in order to do a review so I will do another one once I order

interface linda e super intuitiva mas até agr apresentou prblemas com meus pedidos falando que n transporta pro Brasil

My experience so far with Zendrop. Has been the products are bigger than they seem online. Which is cool. I gave Zendrop a 3 star rating because, the shipping. I've had an order go a month. It makes customers think about coming back. So until they can get a Faster shipping & handling, ill keep this review to 3 stars.

has alot of great products but some are locked behind walls. i keep adding more stuff each time i come in hopes my store will take off

From what i experience so far, it's a pretty nice app and looks like there a good supplier but i expected to have everything linked when i connect my product to my store, I had to track the quantity on my own i kinda get that but that should be done as well but i should have to go in and do every SKU in one by one its time consuming and should be done when i link my products. I could be doing more productive things!

At the moment i am not sure on ho the system is going to help. I have not even received a welcome email and nor have i receivednthe email about the 200$ intro.

I built my site nearly 2 weeks ago, using the link on zendrop coalating items from from ali express, i can't even make a sale because most of the item had no price againt them, i have people waiting to make purchase but cant because no price on items.

I am hopefull that things ill improve.

An excellent company to work with. Zendrop helped me get my first store off the ground, to selling products and making sales

easy to import products but sometimes just says importing... forever. other than that i would recommend

Cant remove your payment settings without adding a new one. Otherwise I don't have any other problems so i recommend that you don't add any payment methods because you CANT remove them.