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easy and cheap
Update 12/4: I got reached out to from Austin with a resolution. I got the battery replaced and they gave me support to make sure from now on I would be good from now. Im leaving the part on the bottom to show that they do work hard to make sure their client base is taken cared of, i was so impressed i decided to open a second store that would be dedicated through ZD so i can see what the results would be doing so and it did make building out the second store much easier, along with some US based products for this niche that will give some quick shipping times. The customer support has been better since too it seems they really took the feedback which is rare to see from any company. Big turn around for sure thanks team for the support I appreciate it!
While I think the idea behind it is good and the intention is positive its really clear that the team is overwhelmed. I couldnt even receive a quote from their sales team to buy products in bulk which I was assured they could do - and important to note the only reason I was going down that path is shipping times can easily reach 3 weeks - by far the slowest of ANY service i've used. They have cool products overall and the idea is there but execution makes this an overall low quality option from what I've experienced. They also charge you for shipping up front and apparently they can choose from a large variety of options, but you dont know what they will select or even pay more to get faster shipping. Interestingly this may be a ploy for them to pocket extra money more than anything else, other services have transparent shipping rates and options. If i hear the quality goes back up I'll give it another shot in the future but for now there's a lot of red flags so I'll stay clear.
Thank you for your feedback on this! Austin from our team has reached out to you via email to assist you with this. Excited to get this to a resolution.
Buena
Top app! Werkt goed en klantenservice ook top!
Top rated service by the customer service team. Dealt with my issue quickly and offered me som great support and service. Thanks for the help. Fit-revive
Zendrop has been so easy to implement and use, it really simplifies the fulfillment process and they have good terms & conditions regarding returns and refunds which makes it easy.
Ian was a great support help! He deserves a raise! Great up for dropshipping as well!
I've tried other dropshipping suppliers and honestly this beats them all!! Very easy user experience and the customer service team are the best! very helpful and reply so quickly!
Well, I wish I could give you five stars, But so far, I am happy with the website, but honestly, I was expecting those weekly meetings to be 1:1, as Thomas claims the meeting to be called because it is not a 1:1 session; I left some questions in the chat today and in the Q&A box, and I never got any answers.
For a beginner like me, it is paramount to count on someone who can coach me on what to do, what don't, and how. What I've seen so far is a DYS thing. and figure it out on your own while you can.
Thanks for sharing your feedback on this. We have reached out to you via email to assist you with this.
I'm a beginner drop shipper and just started using Zendrop. My experience has been great so far; the platform is straightforward to navigate and has many useful features. I had some issues with my subscription plan, but their Customer Service is top-notch.
Karrie assisted me and I appreciated the help!