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very professional customer support, just that some products arent available when i sent a product request, but if you guys can fix that then everything else is perfect! and maybe the speed on the product requests can use some work too since ive had requests take like 5 days to return. but overall a good experience just the speed and product availabilty needs work.
Thank you for your detailed feedback! It's great to hear that you had a positive experience with the customer support team. I appreciate your insights on product availability and request response times—those are important areas for improvement. Your input helps make the service even better!
Zendrop offers a wide range of great products, making it an excellent platform to get started. The variety of products is impressive, providing plenty of opportunities to explore and be creative. However, using the platform in the EU can be a bit more challenging, as many products don't have CE certifications. That being said, the support is truly outstanding. The team is available 24/7 and is happy to reach out directly to suppliers to check on things. This level of support is exceptional and surpasses anything I've experienced on other platforms.
Thank you for sharing your experience! We’re glad you appreciate our product range and outstanding support. We’re always here to help, and your feedback on CE certifications is valuable as we continue to improve.
they take to much time to process orders, like 3-4 days, but they are really good with the rest of the things
Thank you for your honest feedback! We're glad to hear that you're satisfied with the other aspects of Zendrop's service. We understand that the order processing time can be important, and we appreciate your patience. Your input helps us improve, and we'll take it into consideration as we continue to enhance the experience.
Great and very easy, to find products, and easy to load to shopify store site. I loved it.
My only challenge is shipping from ducts from US. some products are not shippable internationally. So check Zendrop fulfilment products on.
I love their support service advisors. Very patient and helpful.
They will help you resolve any challenges, by taking you through.
We’re glad to hear that you received excellent support from us. Rest assured, we’ll use your feedback to maintain and even enhance our service. Thank you for sharing your experience!
Juan has given me good on this day. He was polite and informative. My problem was handle and and I can now move forward. Thank Zendrop!!!
Thank you for sharing your experience! We’re so glad to hear that Juan was polite and informative while helping you with your issue. We appreciate your support for Zendrop!
Zendrop is a nice platform but my only complaint is that I had a few issues with my sample orders and shipping times.
But the customer support is very helpful and helped me through out the whole thing
Thank you for sharing your experience. We’re glad our customer support was able to assist you, and we appreciate your patience. We’re sorry to hear about the issues with sample orders and shipping times and will work on addressing these concerns. Your feedback helps us improve!
Procedures are seamless. However, it would be appreciated if the reason for the decline fulfillment is stated in the status (declined) email/report.
Thank you for your valuable feedback! We’re glad to hear that you find our procedures seamless. We appreciate your suggestion about including reasons for declined fulfillment in the status emails and will definitely consider it for future improvements. Your input helps us enhance our service!
It really helps a lot and I recommened to use zendrop more than any for those who's starting run dropshipping.
Thank you for your recommendation! We're thrilled to hear that you find Zendrop helpful for those starting in dropshipping. Your support means a lot to us!
As a newbie using zendrop it is easy to use for first timers and have everything you need to know.
Thank you for your feedback! We’re delighted to hear that you find Zendrop easy to use as a newbie.
The quality it’s super cool but delivery service zendrop offers it’s too slow
Thank you for your feedback! We're glad to hear you're happy with the product quality. We understand your concerns about the delivery speed, and we’ll definitely pass that along to our team to improve. Your input is valuable to us!