Zendrop ‑ Dropshipping & POD

First time ever hearing about this site so that's why i'm leaving 3 stars due to being new. I just started my online store and this site is helping a lot.

This is a good app but processing time takes longer than what they say. A customer bought a product about a week ago and zendrop took way longer than 1-3 processing days

This app was a major help with supplying problems and in general made my drop shipping life a lot easier.

Utilizzata per importare qualche prodotto.
Ci sta, ma se non utilizzi il piano a pagamento può rivelarsi troppo lunga la spedizione.

I have given a 3-star review as I have not been able to use the platform properly yet. I will reassess this review once I can give a true reflection of my experience.

just trying zen drop seem to be okay .this is my first time trying this app i like it,it is very easy to use

It is pretty easy to use. However, I do believe to get the best benefits from Zendrop to use the upgrades. They do provide a lot of information to support the business.

I just started using Zendrop and so far it seems very user-friendly. I have already imported my first product. It was really easy.

As of right now I have used this app for about an hour, still looking around and getting to know the app. Seems very usable and I am excited to learn as much as I can on how to use it to take advantage of all it has to offer.

Update:
The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful.

Original:
Very slow customer support that does not help.

For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare.

I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify.

Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond"

I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all.

This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with:

"It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end.

Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. "

So as a PLUS user with access to 24/7 support, that's the answer I receive.

Btw I tried linking the products but they are not shown in the search results when you try to link a product.

He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time.

I also mentioned other problems, for example instantly declined quotations, which he ignored.

I was very respectful with their customer support but they definitely are not respectful of your time.