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great customer service, merjerrie especially was very helpful.
I cannot praise Zenrop enough for their outstanding service, but the true star of my experience was their incredible agent, Liezel. From the moment I reached out for assistance, Liezel went above and beyond to ensure my issue was resolved promptly and with genuine care.
Her communication skills are unparalleled—she listened attentively, asked the right questions, and explained everything with clarity and patience. Not once did I feel rushed or undervalued as a customer. Liezel’s professionalism was complemented by her warm and empathetic demeanor, which made the entire interaction a pleasure.
What truly stood out was her proactive approach. Liezel didn’t just solve my issue; she provided thoughtful suggestions and personalized solutions that exceeded my expectations. It’s rare to find someone so dedicated to delivering a seamless customer experience, and Zenrop is lucky to have her on their team.
If you’re considering Zenrop, know that not only is their service exceptional, but their commitment to customer satisfaction—exemplified by Liezel—makes them a cut above the rest. Thank you, Liezel, for turning what could have been a stressful situation into a fantastic experience! Zenrop has earned a loyal customer for life.
Thank you so much for your incredible feedback! We’re absolutely thrilled to hear about your positive experience with Liezel. It’s clear she went above and beyond to ensure your satisfaction, and we’re lucky to have her on the team. Your kind words mean the world to us, and we truly appreciate your loyalty. If you ever need further assistance, we’re here to help! Thank you for choosing Zendrop!
Excellente plateforme, support très efficace et réactif
Thank you for the kind words! We're so glad to hear you're finding the platform efficient and the support responsive. Your feedback is greatly appreciated, and we're here whenever you need assistance!
I encountered an issue disconnecting my TikTok Shop from Zendrop without disrupting operations. Resolving it required about an hour of collaboration between Zendrop and TikTok, as the disconnection couldn't be handled directly within Zendrop. Both representatives remained patient and persistent, ensuring all questions were addressed and solutions explored. Ultimately, TikTok resolved the issue, but the teamwork provided valuable insights. This experience highlights the importance of preparing for similar challenges in the future. We successfully achieved the desired outcome thanks to Zendrop's 24/7 customer support.
Thank you for the help Jemima
We're glad Jemima could assist you. If you need anything else, don't hesitate to reach out!
I am a new user, learning about the App. I have yet to experience more but the interactive and swift customer assistance is amazing! Looking forward to consistent success. Came in confused about my current plan and received awesome customer assistance, explanation and a satisfying resolution. Grateful for Zendrop.
Shiza helped me so much in being able to show my newly imported products into my store that no one could see before from before! Thank you Shiza!
Thank you for the great feedback! We're so glad Shiza could help you get your products visible in your store. We really appreciate you sharing your experience!
Thanks to Janelle for her great help! Appreciate it!
We're so glad I could help—thank you for your kind words! If you need anything else, feel free to reach out!
Answer quick. very nice and professional. Thank you Harvey for your support!
Thank you for your kind words! We're thrilled to hear that you had a quick, professional experience. We'll be sure to pass along your thanks to Harvey—he'll be happy to hear it!
The crew at Zendrop is always quick to respond. Amazing assistance with any issue or need. I could not ask for better customer service.