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So far it has been a very neat and properlyn guided set up process. The software is very friendly. I´ll be completing some training during the openning of my store in the zendrop academy.
Thank you, Joanna, for your help answering my questions.
Customer service is top notch!
The website could use a little work though most listings don't contain enough information about the product with just generic text and pictures. Also if you switch suppliers the orders you currently have don't get updated and it's impossible to update them. So you have to either use the old supplier for those orders or duplicate the orders on shopify to work around this. But if you duplicate on shopify your customers order # changes and they get new emails cause loads of confusion for them and reflecting badly on the level of professionalism of the store.
Also when trying to use the import from AliExpress app it failed to get pictures of variants and just listed Ali SKU's which could not be found anywhere on Ali, even in page code, so it was impossible to match the variants to the actual product you wanted to link.
With that said, the customer services is always there to help where they can and make it work. And the service itself, of packaging products and adding cards is great.
The customer service is beyond helpful! They get right to the point and don't waste any time coming up with a solution.
Absolutely perfect dropshipping app
Thank you for your awesome feedback! We’re glad to hear you’re enjoying the dropshipping app!
Love this app - so easy to use. My issues are that they don't have a research ad feature and that they don't source larger items likes desks & chairs.
Very bad they charged me for nothing
We sincerely apologize for the charges you’ve experienced. This is not the service we strive to provide. We’ll reach out to assist you further and resolve the issue as quickly as possible.
Great Customer Service! Love the product and the fast respond when questions arrive! I will recommend ir to all that want to initiate new business.
Very nice App. One of the best supplier platforms for DropShipping. It is easy to use and has an incredibly nice UI. Also you can brand you products.
Zendrop's customer support is instant and friendly. They were incredibly helpful with helping me handle an issue and their fulfillment service has always been superb. Shoutout to Ian, Nyka, and Kelley from the support team for their help! Totally recommend Zendrop.