Zendrop ‑ Dropshipping & POD

Update:
The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful.

Original:
Very slow customer support that does not help.

For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare.

I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify.

Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond"

I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all.

This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with:

"It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end.

Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. "

So as a PLUS user with access to 24/7 support, that's the answer I receive.

Btw I tried linking the products but they are not shown in the search results when you try to link a product.

He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time.

I also mentioned other problems, for example instantly declined quotations, which he ignored.

I was very respectful with their customer support but they definitely are not respectful of your time.

For now, it is good however I am yet to order my first product in order to do a review so I will do another one once I order

3 for now until I experience completing orders. UI is really easy to learn and runs pretty smooth so far.

Gostei me ajudou a achar prudutos e ter ideias de protudos pretendo usar mais para achar bons produtos para vender

interface linda e super intuitiva mas até agr apresentou prblemas com meus pedidos falando que n transporta pro Brasil

has alot of great products but some are locked behind walls. i keep adding more stuff each time i come in hopes my store will take off

An excellent company to work with. Zendrop helped me get my first store off the ground, to selling products and making sales

easy to import products but sometimes just says importing... forever. other than that i would recommend

Cant remove your payment settings without adding a new one. Otherwise I don't have any other problems so i recommend that you don't add any payment methods because you CANT remove them.

Ainda estou testando o app. Achei que falta algumas opções, commo por exemplo na hora de frete eu conseguir selecionar apenas o local que eu quero se eu estiver vendendo para um único país. Acho que seria melhor. E quanto a estimativa de lucro, também achei que deixa a desejar, se tivesse a opção que eu mencionei anteriorente, talvez fosse mais fácil calcular melhor, já com a estimativa de frete e quando for exportado para a shopfy já ir com todo o calculo feito, sem precisar fazer alterações.