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Their support (C.) was prompt, kind, and deliberately helpful. So far the platform looks great and I'm positive they'll continue being this professional. 10/10 Recommend.
Some of the features do not work as advertised. Such as the Aliexpress importer. The importer has had issues or reports of not functioning for nearly a year. Customer service in regards to any assistance in getting it to work was dissatisfying. I also made the mistake of topping up my credit balance to try and order some samples. However, you can't use the balance to do that and it was not very obviously stated as far as I can see. I will say the support agent I ended up dealing with to assist me in refunding the balance was helpful, which is the only reason I bothered to write this review.
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
Customer support is top notch. 100% recommended in my book.
Thank you so much for the high praise! We're thrilled to hear you had a top-notch experience with our customer support. Your recommendation means the world to us!
Excellent customer service! The app is superb and interactive.
Impresionada con la atención al cliente que me han brindado
Very useful app. Always helpful people and fast delivery for dropshippers
ease of access, quick funcionality and good step by step coaching system.
I've JUST added product to my store. I was having trouble finding a sizing chart and the AI bot put me through to a Human helper and we quickly solved the problem. The 4 star is for the Customer Service only.
No está mal. Te aseguras que los productos lleguen de calidad y sin letras chinas a los clientes pero ese esfuerzo te lo meten de extra en los envíos que son muy caros. La atención al cliente increible (Janelle) muy amable.
Thank you for your feedback! We're glad to hear that you're satisfied with the product quality and Janelle's customer service. We understand your concerns about shipping costs, and we appreciate your insights as we continue to improve. We'll be reaching out to you to provide further assistance you may need.
Wonderfull app, no lie evereything is simple but effective