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This app hijacked my live store's active theme without my consent. Immediately after installation, Zendrop published its own demo theme and deactivated the theme I was actively running — on a live store with paid ad traffic pointing at it.
For hours my customers landed on a completely wrong storefront: a purple "home and kitchen accessories" template with "Free Worldwide Shipping" and fake "LOW STOCK" banners, none of which belong to my brand. My real product page was buried under someone else's demo content. I genuinely thought my store had been hacked — I checked my users and payout account in a panic before realizing it was this app silently swapping my published theme.
Session timestamps prove it: my recordings were normal at 2:38, the theme was replaced at 2:57, and I touched nothing in between. This was the app acting on its own.
Publishing your theme over a merchant's active, live theme without an explicit, unmistakable confirmation is not a "feature" — it is reckless and it directly costs merchants money and trust. Any app that can silently replace what customers see on a store generating live sales is dangerous. I will not use a tool I can't trust to leave my storefront alone.
Uninstalling. Do not auto-publish themes over live stores.
Hi there,
Thank you for your critical feedback regarding the theme override on your storefront. I am deeply sorry for the panic, confusion, and disruption this caused to your live traffic and your business.I want to let you know that I have just sent a detailed message to your inbox so we can understand exactly what went wrong and help you resolve this. Please check your email when you have a moment, or feel free to reply directly here.
–Darlene, Zendrop Customer Experience
Taking a minute to make people aware that these are probably fake reviews. The "wholesale" price you'd pay for most of these items are $5-$10 higher than retail prices anywhere else on the internet (like amazon and walmart). And you still have to add your margin and shipping costs. Plus there is a $29-$79 monthly app fee. I'm not really sure what niche would benefit from this site.
Added after your response- your response is also a lie. I installed and UNinstalled the app in the last 3 days, not last year, and you have never reached out to me. Thank you for proving my point.
"The recurring application charge status for Zendrop - Dropshipping & POD was updated to cancelled.
August 6, 2026 at 2:07 PM EDT"
Thank you for your feedback. We reviewed our records and found that the store connected to this account has been disconnected from Zendrop since November 2025, with no active subscription or recent billing activity associated with it. I have also personally reached out to determine whether you may have used another Zendrop account so we can investigate further. Understanding the products and niche you were researching will help us identify any gaps in our catalog and overall experience. We appreciate any additional details you're willing to share.
Shiza, Customer Experience Team
Why are they still charging me even though I no longer use their Zendrop platform and have removed the product link? You're a real scammer. You've been charging me money for three months and I have noticed it by then. You have to give it back!
Hi Rafael, we're sorry to hear about your experience and understand how frustrating this must feel. We’ve already reached out to you directly so we can review your account and work toward resolving your case as quickly as possible. We hope you'll give us the opportunity to make things right and improve your experience with us.
Shiza, Zendrop
i dont have zendrop installed but yet it showing that i have a account can someone fix it please
Hi there, thank you for taking the time to share your feedback. We're sorry for the confusion regarding an error messsage that you already have an account, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Darlene, Zendrop Customer Experience
This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving
Hi Gerhard,
I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team.
I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward.
Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work
I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward.
-Darlene, Zendrop
Ridiculous retail and even above retail prices for items supplied from the US. Worse, you buy an item coming from Amazon from a seller selling it even higher than many other sellers, and you are supposed to sell it on your store, applying a margin of at least 30% to cover fees? Ex: Seller from Amazon on Zendrop sells item at $ 369 while many other sellers sell the same item at $ 305/310....you don't have a choice but to buy at $ 369 because you were stupid enough to pay for a subscription, then sell at least at $ 490 to cover the fees, and make what? Now you are 60/70 % more expensive than average sellers on Amazon!!....Are you going to sell dozens upon dozens of this item when everybody sees everything going on online, particularly on the main marketplace Amazon....You have free apps now very easy to use that can compare prices for you in a fraction of a second and tells you where to buy!....Let's call it by its name.....!
Thank you for sharing your feedback. We understand your concerns around pricing competitiveness and how that can impact margins. We tried reaching out, but looks like your store is no longer active. Please reach out to us at shiza@zendrop.com. We’d like to help resolve this as quickly as possible and we hope you will give us a chance to improve this for you.
-Shiza, Zendrop
Very Poor unaccountable customer service. I will revise my review once They do anything to resolve the poor platform experience, or will drop them and update this withe the continued lack of care they provide their customers.
Hi there, I'm sorry your support experience wasn't what it should have been. That's not the standard we hold ourselves to. I've personally emailed you to address your concerns directly and ensure you get the help you need. I hope you'll give us another chance to show you what Zendrop support can be.
— Darlene, Zendrop Customer Experience
experience was horrible. I was testing my own shop and ended up having to refund because I realize I didnt have a supplier. better luck next time.
I am so sorry to hear you had such a frustrating experience while testing your store. It is completely understandable to feel disappointed, especially when realizing a critical piece like a supplier cannot provide the specific product.
We have already reached out to you directly via email to help make things right and see how we can better support your next steps. Please accept our apologies for not attending to this right away; your feedback just reached us today; otherwise, we would have reached out much sooner.
Looking forward to hearing from you.
–Darlene, Zendrop Customer Experience Team Lead
Un timo. Me han cobrado si usarla, cuando dicen que puedes probarla gratuitamente es mentira. El cobro lo hacen desde shopify, el reembolso lo has de pedir a Zendrop directamente, en Zendrop no figura que me hayan cobrado nada.
Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo.
— Shiza, Zendrop
Ladrones de dinero
Hola Herlin, lamentamos saber que tu experiencia con Zendrop te dejó con esta impresión. Tu feedback es importante para nosotros y nos gustaría entender mejor qué ocurrió. Me he puesto en contacto contigo directamente para conocer más detalles sobre tu experiencia y saber cómo podemos mejorar.
Shiza, Customer Experience Team
