Zendrop: AI Dropshipping & POD

Zendrop is a good app overall, but the product sourcing process takes too long. When I submit a link for sourcing, it can take 2–4 days to get the product added. It would be much better if sourcing requests were processed faster, especially for users who want to test products quickly

Dear Zendrop Support Team,

I am writing regarding an order that is extremely overdue. The customer should have already received their package by now, and unfortunately, they have filed a formal complaint via email due to not receiving it. As you know, for anyone working with dropshipping, chargebacks are one of the biggest risks we face, and delays like this put my business in a very difficult position.

Please, I kindly ask that you ship this order immediately. Send whatever stock, model, or substitute you may have available – but I urgently need this order dispatched without any further delay.

I must also be honest about my overall experience with Zendrop so far. In the few orders I have placed:

Products were often out of stock,

Prices were outdated,

Linked products did not accept bundles,

These issues have made my experience with Zendrop frustrating and disappointing, and unfortunately this affects my customers directly.

I would appreciate your swift assistance and a prompt update regarding this order.

Thank you for your attention.
Mário Costa

Fratta Team

It wasn't clear what I was paying the annual fee for. The 20 products max wasn't clearly stated and due to Shopify not allowing the wine decanter x 2, I chose another 2 products only to be charged $29 a month extra. This is misleading and I will be contacting Zendrop as these products aren't suitable for Shopify. I feel ripped off and am certainly not happy with the launch of a new store.

Your platform could not fulfill my first order.

Not a great experience. Most the products are great. I did purchase a vac that is cheap quality. I am un installing this app due to my customer order placed May 2. She placed two orders for herself and her daughter. The daughter's order was to be shipped to Hawaii and they dont ship there. It was up to me to catch that part. The company didn't even try to reach out before just cancelling the order as I could have changed the address and delivered myself. the second order was lost during shipping. I have reached out mulitiple times. I dont feel I cn trust this company with future sales as customer service is very important to me.

Nice app with plenty of options, but doesn't support bulk imports. Bad customer service. We were disturbed by AI-assisted replies of the customer service associate Nina Kayani.

UPDATE 01/07/2025:
I am so frustrated with Zendrop! I haven't had my store up and running for very long and I just received my first order a couple of days ago. I have to cancel that order because the supplier is out of stock for the item that was purchased. Now, I know Zendrop is not the supplier. But Zendrop works with those suppliers and if the supplier is out of stock, that should be reflected in the inventory for my store regardless of the item. If it was just one order, that's one thing. But this has happened on sample orders I've placed as well. How does that instill buyer confidence in my store if my supplier (Zendrop) can't tell me if they even have the product to ship until after the order is made? Zendrop controls the inventory reports for the items and then will update that information, which is pushed to my site. If an item, or variant, is out of stock, it becomes invisible until that item is restocked. Or rather, that's how it's supposed to work.

I am not pleased with order fulfillment through Zendrop.

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I subscribed to Zendrop because they keep stating how they have a large inventory of products that ship from the U.S., which is what I'm looking for. It turns out that the number of products shipped from the U.S. consist of cheap jewelry, t-shirts, and a few pet supplies. And there is no timeline to expand out the U.S. based products so you can actually have something worth buying that ships domestically. If you want some variety in your store catalog, you have to hope that the shipping from China is really fast. And processing of the orders can take up to 72 hours. I can understand some extra time if the order comes in over a weekend, but 72 hours is unacceptable to me.

Would you like to contact support for an order or a product? Good luck. They have 3 methods to contact support; chatbot, opening a support ticket, or using Discord. Not one of those options let's you open a new ticket. There are no phone numbers to call. There isn't an email address you can use to send in a request. It's all broken or not an available option.

I'll let this subscription run and move onto another drop shipper that has some idea how to do what they say. Which is a bummer because Zendrop, on the surface, is a great idea. They just can't deliver. No pun intended.

This is an updated review. I am VERY VERY VERY UNHAPPY WITH THESERVICE OF THIS DROPSHIPPER!!! They promised 1-5 days of processing, and 1-10 days for actual shipping. last woeek orders are all past due on all commitments. Right now I have 30% request for cancelation. Support has not been able to resolve the issue.

I am thinking of re-strategizing all my investment as I built my business around only them.
Buyers beware!

Zendrop isn't able to perform what they advertise. I gave 2 stars because they at least fulfilled the orders (barely) but there have been so many problems with fulfillment. My first product took 5 weeks to get the customer, second product took 4 weeks. There were packages that got sent back to the warehouse but nobody notified me, 2 out of my 8 orders were missing a key component. I tried to use the Amazon supplier but the items listed aren't accurate. They may confirm that the product is available, but it can go out of stock as soon as you fulfill the order. When I reached out to support, Brenda said "Unfortunately, inventory levels can change rapidly in dropshipping. The product was available when you placed your order, but the supplier's stock was depleted shortly after." The only thing that is good about Zendrop is their support. Even then not every response is accurate. I was told Amazon products get shipped in plain packaging, then it arrives in Amazon packaging. Not really sure how to use them for fulfillment when I can't trust if/when the product will be fulfilled. I've been trying to use them for over a year to get my store off the ground, I give up

I have been using Zendrop for over slightly a month now, and I have to say that I’m fairly disappointed.

While I generally think they have a good customer team, they seem to have trouble coming contact with their fulfillment team. For instance, when I made sample order and had a question about the delivery process, I was told that I will get an answer between 24-48 hours from their shipping team. I waited patiently and It took about a week, before I got a reply.

Additionally, their fulfillment team don’t seem to care sending packages in Chinese letter (while advertising it in English) and the local supplier don’t seem to care if you get your product or not (at least in Greece).

All of this increases the chance of getting upset customers, decreases customer loyalty and will for sure hurt your brands reputation.

I don’t see how you can scale your e-commerce business like this.
I’m really dissatisfied that I already bought the Zendrop Plus Plan for one year.