Zendrop ‑ Dropshipping & POD

Terrible service, careless choice of suppliers, product photos don’t match reality, support replies with canned responses, and they refuse to take responsibility for their own mistakes. Processing takes about a week, not 1–3 days, and shipping takes about a month, not 14 days as they claim. Lost around $4,000 because of them.

UPD:

After publishing this review, Austin, who manages the Zendrop Customer Experience, reached out to me. He expressed his condolences regarding my experience and offered a refund of my most expensive subscription (which I had purchased for a full year) while allowing me to keep it active for free as a new plan. As an alternative, he also suggested $100 in order credits. I chose the first option, which at least slightly compensated for the losses.
Also, after long arguments, support agreed to refund the amount I had paid for each order. But unfortunately, this is not even half of my losses.

It's a very good app and easy to use, however the search is not advanced enough. It is difficult to find products to match the title and there is no photo search, which there is in others. Order fulfillment takes a lot in general, the prices seem competitive though. They have lost 2-3 orders of mine but the support is well trained and offered a reorder soon after. What i would need more is better order and variant flexibility, meaning to be able to edit an order to add more or different variants and products.

I going to write very honest review no BS and will keep it very simple.

pros.
They have some good quality products but you have to do your own research to find one with proper good reviews. you'll be wasting lot of time though
customer service is great very helpful people mostly try to help.

Cons
Horrible shipping selection, very bad packaging. even the product is great their package make things worse.
again even if you find a good quality product shipping and delivery will ultimately ruin customer experience.

Suggestions.

Get rid of fake AI generated descriptions and fake pictures of the product. add a review section for sellers so they can review the product they are selling.
Improve the selection of shipping provider set some quality control which you guys always say in place but seems like not working without all of this any business is going to fail.

Final note for who are reading my review- guys dont rely entirely on any drop shipping, you can use them to fill some gaps in your product line and find some good source other than that big NO.

Zendrop has some great aspects and some really frustrating issues.

Frustrating issues:
- Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection.
- Building a bundle is possible which I originally LOVED, but once built you cannot edit it, and if a variant becomes unavailable, you have to redo the whole bundle, including linking it again.
- They say there is 24/7 customer support, but its an AI chatbot and has pre-loaded options ONLY. No ability to request an actual agent for anything outside of those pre-loaded options.
- Variants that need to be edited in the order show the option for the action but always have an error on selection, and it asks you to contact support. which is the AI chatbot with pre-loaded selections...none of them being raising a support ticket.
- When you try to select a ticket to raise a new support ticket...you have no option to do so, its all very one sided.
- Email support takes several days for a response if you get one.

Good aspects
- I love the auto fulfillment when it works
- pretty good product selection
- easy to use interface most of the time
- easy to sync products and pretty instantaneous
- Easy to find product prices and SKU's etc
- Order issues are clear, not enough funds to pay / items out of stock etc. Just not easy to rectify them

If the issues could be rectified I would sing their praises but at the moment Im looking elsewhere because its so hindering for me.

I can find similar items on AliExpress without the high shipping charges that Zendrop has. Also I get quick delivery from AliExpress, normally within a week. My only order with Zendrop took almost 21 days. I have also ordered some sample products and the shipping is sometimes more than the cost of the product.

I placed two separate orders and each was fulfilled nearly 18 days later. My customers were very upset!!

That said, when I got a human customer service rep, she showed me how to track the order (I didn't know which shipper in China to select). If I knew how to do so all along, I would have been able to tell customers where product was.

I will give ZenDrop a couple more tries:)

Trying the app. Integration was good. Not too many products available on the free plan, but I found a product to try. Will update if/when I have additional feedback

Zendrop has a comfortable range of products, but the interface is terrible. Who designs an interface where you cannot bulk import to your store. Selecting each product individually and publishing is horrendous.

Support has been great though.

Products are not importing to the product page in the back office. The fulfillment is supposed to be done by Zendrop but my store name is under the vendor column on Spotify.

First time ever hearing about this site so that's why i'm leaving 3 stars due to being new. I just started my online store and this site is helping a lot.