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At the moment i am not sure on ho the system is going to help. I have not even received a welcome email and nor have i receivednthe email about the 200$ intro.
I built my site nearly 2 weeks ago, using the link on zendrop coalating items from from ali express, i can't even make a sale because most of the item had no price againt them, i have people waiting to make purchase but cant because no price on items.
I am hopefull that things ill improve.
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From what i experience so far, it's a pretty nice app and looks like there a good supplier but i expected to have everything linked when i connect my product to my store, I had to track the quantity on my own i kinda get that but that should be done as well but i should have to go in and do every SKU in one by one its time consuming and should be done when i link my products. I could be doing more productive things!
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My experience so far with Zendrop. Has been the products are bigger than they seem online. Which is cool. I gave Zendrop a 3 star rating because, the shipping. I've had an order go a month. It makes customers think about coming back. So until they can get a Faster shipping & handling, ill keep this review to 3 stars.
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Not really getting super much right now from Zendrop. It's alright though- I can still leave a review: whenever I use their chat, between the Bot and the live agents, I always get the best quality service.
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I can find similar items on AliExpress without the high shipping charges that Zendrop has. Also I get quick delivery from AliExpress, normally within a week. My only order with Zendrop took almost 21 days. I have also ordered some sample products and the shipping is sometimes more than the cost of the product.
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This experience wasn't a positive one for me, it was very frustrating. Due to an internal problem, I was unable to import products from AliExpress. I was unable to get in touch with support on the website due to an on-site issue. On the website it's the only way it provides instructions for reaching them and doesn't offer any other alternatives. Contacting them was a nightmare. They did not answer through Instagram. I found their support email on their YouTube channel. The email Support was extremely quick, which is the only reason why I am still giving a 3 start. I was connected to an agent via email. The support team was great and respectfull . They issued me a refund without any hassle.
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Customer support is super helpful. Website is also self explanatory when it comes to finding and syncing products. In my opinion the way the payment is set up could be different, but that is again my opinion. Otherwise, the site is really useful in managing your business effectively.
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I recommend Zen cause is very easy on products to sync in, amazing customer service, but i see big difference on delivery shipping is more expensive from alliexpress and many products is not apear on Zen catalog(it seems that they will fix that too).
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I'm just getting started, but so far my experience has been exceptional.
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I am struggling to find good quality products for my store. The products I have found that I like imported seamlessly unlike your competitors that always show “sold out” on my store
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