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So far I've had a great experience in terms of order fulfilment and orders being processed. I would highly recommend Zendrop. I would however would prefer that when using the credit that's been accumulated on my account to be able to use a higher percentage of the credit as I can only use a small amount of it and have to pay at least 90% of the fulfilment myself. but apart from that everything is easy and smooth to navigate through. One extremely useful part of Zendrop is the Academy, full of tutorials and webinars weekly to help you grow your business amazing!!
I had some minor issues when some product images did not populate to my store. Zendrop advised it may have been caused by a system update, they promptly fixed the issue and I was back in business. They were extremely responsive and attentive to my issue and resolved it quickly and professionally..
Hi David, thank you so much for updating your review and for your kind words! We are thrilled to hear that our support team was able to step in, resolve the product image issue promptly, and get your store back up and running smoothly.
System updates can occasionally cause temporary hiccups, but our team is always dedicated to handling them with the speed and professionalism you experienced. We truly appreciate your patience and your business. Wishing you continued success with your store!
Attached here is the help guide on how to easily get connected with our support team: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support
— Darlene, Zendrop Customer Experience
Tout vas bien sauf que les prix que vous mettez barrer avant réduction sont fausse donc faut corriger ces erreur
Merci pour votre retour et pour les 4 étoiles! Nous entendons votre remarque concernant l'affichage des prix barrés avant réduction, et c'est exactement le genre de feedback qui nous aide à nous améliorer. Nous sommes heureux que le reste de votre expérience se passe bien.
- The Zendrop Team
We are extremely satisfied with Zendrop, having gone through a load of crap services before using Zendrop. Products are easy to source and not confusing and delivery has been smooth. The only downside is the order takes a lot of time to ship and reach the customer. Apart from that, we are happy and continue using Zendrop for our store's fulfilment.
So glad to hear that sourcing and fulfillment have been smooth for you! We totally understand the frustration with shipping times, and it's feedback we take seriously. It means a lot that you chose to stick with Zendrop after less-than-great experiences elsewhere.
- The Zendrop Team
Customer Service is excellent! Product costs are sometimes too high and selection can be limited depending on the category, but Zendrop has been the simplest and fastest dropshipper for my business overall.
Thank you so much for your kind words and for sharing your experience with us! We truly appreciate your feedback on product costs and selection, it’s something we’re continuously working to improve. We wish you continued success with your store.
-The Zendrop Team
The Zendrop team followed up with me directly regarding my support requests and took the time to contact me by phone and email. I appreciate their effort to provide customer service and communication.”
Thank you for sharing your experience, we truly appreciate your kind words! We're glad our team was able to reach out directly and follow up on your support requests through both phone and email. Providing attentive, personalized communication is something we genuinely care about, and it's wonderful to know it made a difference for you. We look forward to continuing to support you on your journey!
-Zendrop team
This site can be complicated, and I've had problems with it connecting to Shopify, but once it's established, it works great! The product summaries and prices are super easy to edit to fit my store's needs. The support team and AI at Zendrop are super useful. I'm using the free version now, but if my store gets big enough, I would consider using the paid version.
Thank you so much for sharing your experience! We truly appreciate your honest feedback. We understand that getting started and connecting your store can sometimes feel a bit challenging, and we’re glad to hear that things are working great for you now.
It’s wonderful to know that you find the product editing features, support team, and AI tools helpful for your store. We’re always here to assist you every step of the way, and we’d love to continue supporting your growth as your business scales.
-Darlene, Zendrop
Zendrop is easy to use and customer support is very responsive. Pricing is comparable to CJdropshipping, and their academy is helpful for learning how to run a store. Overall, a reliable supplier.
Hi, Noreen!
Thank you for sharing your experience! We’re thrilled to hear that you find Zendrop easy to use and our support responsive. It’s great to know that our pricing, resources, and academy have been helpful in supporting your store.
We truly appreciate your kind words and are always here to assist you whenever you need us!
-Darlene, Zendrop
une reclamation qui suit sont cours mais dont l'issue est encore inconnue. les assistants qui m'aident sont toutefois gentils,courtois et comprehensifs.
merci bien
Merci pour ce retour et pour votre patience pendant le traitement de votre réclamation. Nous sommes vraiment contents de savoir que notre équipe vous a apporté soutien et gentillesse tout au long du processus. On reste disponibles si vous avez besoin de quoi que ce soit.
- The Zendrop Team
the customer service is friendly and willing to take feedback
We’re truly sorry to hear about your negative experience. Your feedback is very important to us, and we’d like the chance to make things right. I have reached out to see how we can make things right and turn your experience around.
–Shiza, Zendrop Customer Experience
