Recensies (10.417)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
1 februari 2025

I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to switch to a different dropshipper but the reviews of all of them are so nightmarish , it just as well to stay. With the Chinese New Year upon us and shipping stopped out of the warehouse until February 12th, that is a store killer in the making. Perhaps Zendrop needs a way to fulfill more in the US to make situations like this less likely to happen.

The Northeast Loft
Verenigde Staten
3 maanden gebruiken de app
Zendrop heeft geantwoord 11 februari 2025

Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns about product variety and shipping delays, especially during busy times like the Chinese New Year. Your feedback is invaluable, and we'll definitely take it into consideration for future improvements. Thanks again for sticking with us!

19 december 2024

I cannot praise Zenrop enough for their outstanding service, but the true star of my experience was their incredible agent, Liezel. From the moment I reached out for assistance, Liezel went above and beyond to ensure my issue was resolved promptly and with genuine care.

Her communication skills are unparalleled—she listened attentively, asked the right questions, and explained everything with clarity and patience. Not once did I feel rushed or undervalued as a customer. Liezel’s professionalism was complemented by her warm and empathetic demeanor, which made the entire interaction a pleasure.

What truly stood out was her proactive approach. Liezel didn’t just solve my issue; she provided thoughtful suggestions and personalized solutions that exceeded my expectations. It’s rare to find someone so dedicated to delivering a seamless customer experience, and Zenrop is lucky to have her on their team.

If you’re considering Zenrop, know that not only is their service exceptional, but their commitment to customer satisfaction—exemplified by Liezel—makes them a cut above the rest. Thank you, Liezel, for turning what could have been a stressful situation into a fantastic experience! Zenrop has earned a loyal customer for life.

PopBox Boutique
Verenigd Koninkrijk
2 maanden gebruiken de app
Zendrop heeft geantwoord 26 december 2024

Thank you so much for your incredible feedback! We’re absolutely thrilled to hear about your positive experience with Liezel. It’s clear she went above and beyond to ensure your satisfaction, and we’re lucky to have her on the team. Your kind words mean the world to us, and we truly appreciate your loyalty. If you ever need further assistance, we’re here to help! Thank you for choosing Zendrop!

18 januari 2025

Ivan was incredibly nice and helpful! He went out of his way to assist me, addressing my concerns with patience and clarity. His friendly attitude made the entire experience enjoyable. I truly appreciate his support and would highly recommend him to anyone needing assistance.

Cantavo
Nederland
3 maanden gebruiken de app
Zendrop heeft geantwoord 24 januari 2025

Thank you for sharing your experience! We're so glad to hear that Ivan was able to assist you with patience and clarity, and that his friendly attitude made the experience enjoyable. Your kind words mean a lot, and we’ll be sure to pass them along to Ivan. If you need anything else, we're always here to help!

15 december 2024

I going to write very honest review no BS and will keep it very simple.

pros.
They have some good quality products but you have to do your own research to find one with proper good reviews. you'll be wasting lot of time though
customer service is great very helpful people mostly try to help.

Cons
Horrible shipping selection, very bad packaging. even the product is great their package make things worse.
again even if you find a good quality product shipping and delivery will ultimately ruin customer experience.

Suggestions.

Get rid of fake AI generated descriptions and fake pictures of the product. add a review section for sellers so they can review the product they are selling.
Improve the selection of shipping provider set some quality control which you guys always say in place but seems like not working without all of this any business is going to fail.

Final note for who are reading my review- guys dont rely entirely on any drop shipping, you can use them to fill some gaps in your product line and find some good source other than that big NO.

Hstrends
Verenigd Koninkrijk
7 maanden gebruiken de app
Zendrop heeft geantwoord 19 december 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

14 januari 2025

the service is really good there is someone there for you at any time i recommend

straption
Canada
10 maanden gebruiken de app
Zendrop heeft geantwoord 17 januari 2025

Thank you for your great feedback! We're so happy to hear that you've had a positive experience with our service and that our team is always there for you. We truly appreciate your recommendation and are always here to help whenever you need!

25 november 2024

Today I had an issue with my store connecting because of a mistake I made when adding payment. The support team took care of it immediately. I did not have to hold in a chat for long. They were awesome. Looking forward to working with Zendrop!

The Stylish Turtle
Verenigde Staten
Meer dan een jaar gebruiken de app
12 januari 2025

My experience so far is great! Had a couple of questions so I contacted Support, and within 5 minutes I got contacted by Chris who had helped me amazingly with all my questions and concerns. I have learned new things and I am ready to continue my journey with Zendrop.

5 stars!

Pulse Riot Streetwear
Nederland
21 dagen gebruiken de app
Zendrop heeft geantwoord 14 januari 2025

Thank you so much for your 5-star review! We're thrilled to hear that Chris was able to assist you quickly and effectively, and that you've learned new things to continue your journey with Zendrop. Your feedback means a lot to us, and we appreciate your support!

30 november 2024

I recently started using Zendrop, and so far, I’ve been impressed with how easily customer service addresses any issues. It gives me a great sense of security knowing support is just a click away. I also love their branding section—it’s fantastic! When I received my first order, there were a few missing items, but Ivan resolved the issue quickly. Overall, I’m extremely satisfied and highly recommend Zendrop!

The Gadgets Clout
Verenigde Staten
Ongeveer een maand gebruiken de app
10 februari 2025

As a first time business owner it can be very stressful but Zendrop makes it so much easier as they have amazing support and are very quick to respond!!!

My Store
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
Zendrop heeft geantwoord 14 februari 2025

That’s awesome to hear! Starting a business can definitely be overwhelming, but it’s great that Zendrop’s support is helping make the process smoother for you.

13 januari 2025

I love Zendrop. If i ever have any problems with using their app, it's so easy to get in contact with them. Their App is really easy to use. They have great products, and you can request products also.

Rays treats
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
Zendrop heeft geantwoord 17 januari 2025

Thank you for your fantastic feedback! We're thrilled to hear that you love Zendrop and find it easy to use. It's great to know that our support team and product sourcing options have been helpful. We truly appreciate your kind words and are here anytime you need assistance!