Recensies (10.425)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
22 februari 2023

It is pretty easy to use. However, I do believe to get the best benefits from Zendrop to use the upgrades. They do provide a lot of information to support the business.

Gratitude Deals
Verenigde Staten
5 maanden gebruiken de app
10 december 2022

Zendrop was created for Dropshippers, by Dropshippers. Zendrop is the solution to the ongoing problems you might find with other dropshipping suppliers! Our app makes the process easy and streamlined. They also allow you to earn credits for leaving a review.

Articulate Florida
Verenigde Staten
5 maanden gebruiken de app
Zendrop heeft geantwoord 15 december 2022

Thanks for the great review, we appreciate it very much!

20 februari 2023

I just started using Zendrop and so far it seems very user-friendly. I have already imported my first product. It was really easy.

My Store
Verenigde Staten
5 maanden gebruiken de app
26 oktober 2022

Gostei me ajudou a achar prudutos e ter ideias de protudos pretendo usar mais para achar bons produtos para vender

lojahn
Brazilië
5 maanden gebruiken de app
Bewerkt 13 april 2023

Update:
The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful.

Original:
Very slow customer support that does not help.

For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare.

I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify.

Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond"

I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all.

This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with:

"It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end.

Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. "

So as a PLUS user with access to 24/7 support, that's the answer I receive.

Btw I tried linking the products but they are not shown in the search results when you try to link a product.

He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time.

I also mentioned other problems, for example instantly declined quotations, which he ignored.

I was very respectful with their customer support but they definitely are not respectful of your time.

Penlit
Hongkong SAR van China
5 maanden gebruiken de app
Zendrop heeft geantwoord 3 maart 2023

Hi there! I appreciate the honest and transparent review. I'm sorry to hear about the less than exceptional experience you've had so far with our Customer Success team. This is absolutely not the standard we hold ourselves to, and I truly believe that this was simply a misunderstanding or a lack of training on that particular topic which we will 100% address. I just shot you an email so we can dig into this together. I hope to hear back from you soon!

16 februari 2023

For now, it is good however I am yet to order my first product in order to do a review so I will do another one once I order

Deskdom
Verenigd Koninkrijk
5 maanden gebruiken de app
14 februari 2023

interface linda e super intuitiva mas até agr apresentou prblemas com meus pedidos falando que n transporta pro Brasil

onefind
Brazilië
4 maanden gebruiken de app
4 februari 2023

has alot of great products but some are locked behind walls. i keep adding more stuff each time i come in hopes my store will take off

F.S. Productions
Verenigde Staten
4 maanden gebruiken de app
17 februari 2024

Customer support is super helpful. Website is also self explanatory when it comes to finding and syncing products. In my opinion the way the payment is set up could be different, but that is again my opinion. Otherwise, the site is really useful in managing your business effectively.

My Store
Verenigde Staten
4 maanden gebruiken de app
Zendrop heeft geantwoord 20 februari 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

15 december 2022

An excellent company to work with. Zendrop helped me get my first store off the ground, to selling products and making sales

The Q space
Verenigde Staten
4 maanden gebruiken de app