Zendrop ‑ Dropshipping & POD , 6.752 recensies
I have been using Zendrop the last 3 Months. It started well:
Easy to manage the orders and the chat replied quickly.
But it seems that ZENDROP HAVE ONE BIG ISSUE. The avaiblity of items is bad and I barely find an item which sells without having any alternative item needed or which is out of stock. I mean for 10 sales made 5 of them cant be fulfullied as it is and need to find a different variant (different size and/or color) which will take another 3-5 days to fulfill and makes it difficult to meet customers satisfaction.
Be aware that some items cant be fulfilled. The Zendrop system does not allow it. (For example baby footmuffs)
The quality of the items are not the best.
The branding feature I have tested with a sample order (but ordered normally to see what customer gets) and its not as communicated. The Thank you card ist poorly made and very cheap and letters are not sharp or well printed, so you are better off without branding. The items are packed in chinese bags and are from my point of view not quality checked as mentioned.
The good thing is that you will always have a contact person (trying) helping you out with your issues.
But all in all, if I cant scale my business because the items are running out of stock in few weeks or are not sourceable, it will be not my No1 fulfillment agent in the future anymore.
Currently, I cant reccomend using it yet if you are about to scale your business (except you are selling cheap stuff which all Dropshippers are trying to sell). I think there are cheaper fulfillment agencies with better sourcing ability and shipping times also product quality!
Hope I could help you out!
Thank you for sharing your feedback with us. On this we have reached out to you via email to understand this in detail and assist you with this.
Excited to get this to a resolution.
I subscribed to Zendrop because they keep stating how they have a large inventory of products that ship from the U.S., which is what I'm looking for. It turns out that the number of products shipped from the U.S. consist of cheap jewelry, t-shirts, and a few pet supplies. And there is no timeline to expand out the U.S. based products so you can actually have something worth buying that ships domestically. If you want some variety in your store catalog, you have to hope that the shipping from China is really fast. And processing of the orders can take up to 72 hours. I can understand some extra time if the order comes in over a weekend, but 72 hours is unacceptable to me.
Would you like to contact support for an order or a product? Good luck. They have 3 methods to contact support; chatbot, opening a support ticket, or using Discord. Not one of those options let's you open a new ticket. There are no phone numbers to call. There isn't an email address you can use to send in a request. It's all broken or not an available option.
I'll let this subscription run and move onto another drop shipper that has some idea how to do what they say. Which is a bummer because Zendrop, on the surface, is a great idea. They just can't deliver. No pun intended.
Thank you for sharing your feedback with us and we are sorry to hear that your experience was less than ideal.
To assist you with this, we have reached out to you directly via email and will make sure to assist you with the queries and grievances.
Excited to get this to a resolution!
not bad just slow shipping time
Thank you for sharing your feedback with us. On this we have reached out via email to assist you.
I found pictures contradictory images for 1 variant, very vague product details, shipping costs extremely high.
Thank you for sharing your feedback with us! To assist you with this our team has reached out to you internally to assist surrounding this.
Excited to get this to a resolution!
shipping is to high
Thanks for sharing your review. We have reached out to you via email to assist you with this.
So far i have been using the free version but every 5-10 min a pop up appears for me to upgrade. This is very frustrating especially since i am new to the shopify and e-com space. I would like to make money and get more familiar with this app before i begin to spend money on out. Besides that i have been able to find great products, and good prices. But i would like to be able to search more freely without the suggestion of an upgrade every 5 minutes.
also it says unlimited imports to my store but its keeps stopping after a certain amount and holding me back.
Hi there. Thanks so much for the honest feedback! I've shared this with the product team. We're improving Zendrop every single day and this kind of feedback is super impactful. For the imports, we did make a change recently to reduce strain on our backend since we are getting a lot of new sign ups daily, which means a lot of new imports daily (you can check the Zendrop Updates section of our Knowledge Hub Community for all new updates). We're constantly improving performance as well so you should see this improve over time.
This experience has not been good. Importing a product from zendrop to my store has been impossible to do. Not sure why I can't do the system override for products so you guys fulfill them and they populate on my store but this has not been a good experience. Maybe someone can help
I just emailed you a moment ago in hopes of discussing all of your issues in greater detail. Please respond back to that at your earliest convenience. Talk soon!
JUST STARTING OUT SO I WILL LET YOU KNOW WHEN I GET TO KNOW THE APP SO SEE YA IN ABOUT 3 MONTHS SO THANK YOU SO FAR
3 months is a solid amount of time to test things so out, so here's to hoping that you have a 5-star experience from start to finish! :)
I just opening my online store and hear that zendrop was great for dropshipping so I add them to my store. Once I get a sell, I will give you my rating on the performance.
Sounds great! I hope that after giving Zendrop a solid chance you find that it will be a fantastic tool for your dropshipping journey. :)
my first sale was 4 weeks ago, and client STILL has not received their item. Way to long for shipping.