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怎么乱收费，都取消不掉订阅，骗子
Hi Lianrong,
Thank you for sharing your feedback, and I am truly sorry for the frustration this situation has caused. I completely understand how upsetting it is to see unexpected charges.
The charges you are seeing are likely related to Usage-Based Billing (UBB), which triggers when products are actively linked or imported to your store. To help clarify how this works, you can review our full Zendrop Billing Documentation: https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify
We want to make this right and help you sort out your account immediately. I have just sent a direct email to the address linked to your store with the next steps to resolve this. Please check your inbox (and spam folder, just in case) and reply to me there so I can assist you with your subscription status and billing.
Looking forward to helping you get this resolved!
–Darlene, Zendrop Customer Experience
large choice of product and a very responsive customer care department. Two key components you need when you're running a dropship business.
You nailed it, Retail Rack! A big product selection and responsive support really are the two things every dropshipping business needs, and we're happy to be delivering on both.
- The Zendrop Team
We were having struggles with our membership plan. We asked for help and was taken care of quickly and effectively.
So glad the team got your membership plan sorted out quickly, Alluridale! We know those hiccups can be frustrating, so hearing it was handled effectively means a lot.
- The Zendrop Team
amazing the best decision I have ever made, I am so happy with this opportunity and the products, it took me 4 days to get my 1st sale!!
Four days to your first sale is a seriously strong start, congrats! Love that the products are working out for you, and we're glad Zendrop got to be part of that first win. Here's to plenty more.
- The Zendrop Team
It’s definitely challenging to compete when the product pricing is significantly higher than what customers can find elsewhere. Whenever I find an item I’m interested in selling, I do a Google search to compare pricing, and I often see competitors offering the same or very similar products for 20–30% less. That makes it difficult to price competitively while still maintaining a reasonable margin.
Edit 6/12/26: thanks for replying back. I have not received a notification from your team yet to help review my products
Hi Ammar,
We completely understand your frustration. Trying to grow an e-commerce business when you see a 20% to 30% price gap makes selling incredibly difficult. Our goal is to help you build a profitable store, not hold you back.
We have reached out to you directly via email. My email is darlene@zendrop.com to look at your product list and see how we can optimize your margins to turn this experience around. We genuinely hope to hear back from you soon so we can help you succeed.
Kindly check your inbox and you may reach out directly to darlene@zendrop.com if you're unable to receive my email.
- Darlene, Zendrop
The process was smooth. The description and pictures were detailed and helpful. The payments and notifications went through quickly. The order confirmation email was neat, and professional and made me feel special.
Thank you so much for your wonderful feedback, GlowUp Drop Shop! We're thrilled to hear that the process felt smooth and that the order confirmation experience made you feel special — that's exactly the kind of impression we strive to create. Knowing that everything from product descriptions to payments went seamlessly means a lot to our team. We're excited to keep supporting your store's growth and look forward to many more successful orders together!
-Zendrop Team
I had an unexpected billing charge and contacted Zendrop support for assistance. Nyka handled my case with patience, professionalism, and clear communication. She helped downgrade my account to the Free plan and ensured that my refund was processed successfully. I truly appreciate her prompt and helpful support. Thank you so much, Nyka!
This made our day! We'll be sure to pass along your kind words to Nyka – she'll be thrilled to hear it. Thanks for giving us the chance to make things right.
– The Zendrop Team
Llevo apenas 4 dias usando la app y hasta ahora todo bien , super recomendada, vendo de parte de marc verdu , asi que de entrada ya tenia nocion de como operar , me gusta mucho la opcion de add any product , le da mucha versatilidad, tambien he tenido una experiencia satisfactoria con la parte de soporte , son muy atentos y a su vez es muy util tener una herramienta como el asistente virtual el cual puede tambien ayudarte en cualquier momento 24/7 (actualizacion) tuve un detalle por cobro doble ya que primero adquiri el Usage-Based Billing (UBB) y luego me uni al codigo promocional de marc verdu , solucione rapido el problema con soporte y me hicieron reembolso, realmente vale la pena zendrop para el que quiera intentarlo soy de mexico saludos
Nos alegra mucho que te hayas animado a empezar y que la experiencia haya sido tan positiva desde el primer dia! Que la opcion de agregar cualquier producto y el asistente virtual te hayan sido utiles es exactamente lo que buscamos. Bienvenido a Zendrop, Bonuri!
- The Zendrop Team
Jemima was absolutely amazing from start to end.
I would highly recommend using them the support team is extremely helpful and very fast and always happy to help no matter what.
Thank you guys.
Zendrop has been really easy for me to use as a beginner in dropshipping. I can quickly find and import products into my Shopify store, and it automatically handles fulfillment, shipping, and tracking for me. The dashboard is simple and not overwhelming, which made it easy for me to get started without much experience. It has helped me focus more on selling and marketing instead of worrying about logistics.
Thank you for your wonderful review! We're delighted to hear that Zendrop has made your dropshipping journey easier and helped you focus on growing your business. Your feedback means a lot to us. We truly appreciate your support and wish you continued success with your Shopify store!
-Zendrop Team
