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Thanks for sharing your feedback with us. We have reached out to you via email to assist you with this.
I don't have any experience with Zendrop.
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
Poort Support. I had billing questions and their support was no where to be found. They are charging amounts that i dont see it in billing section of their platform. Completely useless platform.
Hey there! Sorry to hear about the billing issues. I'm confident that our Customer Success team helped you resolve them but I'm going to reach out via email to make sure. You'll be hearing from me soon.
I don't usually like to write bad reviews for apps but I had to in this case. I was satisfied with this app at first, and received a sample order from them which I was happy with. I then began marketing my store and getting sales, then came back to the app to start fulfillment shortly after and they jacked up the price of the same item I got a sample for by 4x the price for no reason. I didn't receive any help after talking to support and was just dismissed. Would not recommend this app, use another one instead.
Hey there -- thanks so much for your honest feedback! I believe what happened here is that a very old product listing was being used which had incorrect pricing. The pricing was then updated but wasn't properly explained in the process. I actually already emailed you about this but I haven't received a response yet. I'd love to get in touch with you to make this right. Please shoot me an email when you're able at joshua@zendrop.com. I hope to talk to you soon!
Truly the worst experience of my life.. It's been over 30 days since my orders were done and my products are still not delivered. Paypal has banned me and holding my $2000 for 180 days.. Zendrop just says it's out of their control, its the supplier.. I THOUGHT THAT'S ZENDROP'S JOB, but nope!! They basically ruined my business for me and can't tell me if it might happen again with the next product i test.. I'm laughing because i need to prevent myself from crying about this... Tracking numbers still say in transit, while they are delivered and thus making paypal ban me.. The support says they will find out and then come back 2 days later with an answer that does not answer my question.. They can't tell me what the numbers on my shipping label means, THE LIST GOES ON AND ON AND ON.. I have no idea how this company is still in business.. This is not a fake review, i dare zendrop to go look up my account and see the sh!+show they gave me and keep giving me.. Will not be using this cr@p again...
Hey there -- I'm very sorry to hear about all of the issues you've been having with Zendrop. Our primary focus is ensuring that all of your orders are shipped out to customers in the time frame you're expecting as well as providing absolutely phenomenal support. We're dropping the ball on both and we want nothing more than to make things right. I would really love to have a conversation with you about all of the things you've mentioned. Please shoot me an email at your earliest convenience: joshua@zendrop.com. I hope to talk to you soon.
Up until recently, Zendrop has been a good company. Once the Holiday season hit and we started to get more orders, Zendrop dropped the ball completely! Only a very few customers have received their orders. All the orders I have been helping to track have been lost in the wind. I can't seem to get a straight answer as to where their packages are. My advice is that if you have an item that is selling in your store, be sure to have some on hand already because it will not ship out in time or possibly not be received. As a business, you depend on the manufacturer to help on their part.
ABSOLUTLEY HORRENDOUS. Do NOT use this app. They've screwed up orders in a row on my account, their "processing times" take longer than they say, and they continue to charge me OVER AND OVER again MONTHS after I've switched to their "free plan" and have been in contact with them over and over again. Even Shopify got in on it and cc'd them in an email with me, and this month they STILL charged my card for their app yet again. They CANNOT get it together! DO NOT bother!!! Stay far away!!
Hi Leanne, thanks for taking the time to leave us a review. I've sent you an email from brad@zendrop.com so we can get to the bottom of what happened, fix it and make it right. Please reply to that email whenever you get the chance and I will be happy to resolve this issue!
i cannot be more unsatisfied! ..................................................................................................................................................................................................................................
I'm really sorry to hear that you're not satisfied with your overall Zendrop experience. I'm going to reach out via email email shortly to hopefully help turn that around.
The worst experience ever and do NOT use these guys, EVER. Total rip off and I had like 100 orders or more and they all took like 2 months or longer, most of them probably arrived, but not before I had like 20 chargebacks, 30 returns and had to send these people new items. Then when I asked for a refund, I was given this big run around and I never got 1 single penny returned to me. So yea this is the worst experience of all time.
Hi Chris, thanks for the review. We'd like to clear up some of the discrepancies here and make sure we are not missing anything. On the account you left the review with, we only see about 50 orders that were fulfilled. Almost all of these orders were also delivered well before 60 days so please, If we're missing something please let us know.
We also noticed that the orders you're referring to here are from the height of the Covid-19 pandemic, where factors outside of our control played a huge role in shipping times. With delays at customs checkpoints, and the like.
Nevertheless, we'd like to take ownership of this issue and make it right. You can personally shoot Brad, our COO an email at brad@zendrop.com and we'll do what we can to make this right. We care deeply about the experience of our users and it pains us to see you may have had a less than stellar one. Hope to talk to you soon!
By far the worst app for dropshipping, Sand message with live chat, agent will say get back to you tomorrow ( happened 3 times ) no one get back, shipping times like slooooow as hell, usual execuse ( COVID caz China is closed to covid , what do u think we are stupid, covid ended and no one is closed due to Covid, another execuse Chinese year ) which happened in February ) still items ordered since February not being delivered. I thought they changed there business model after they changed there Com name and now I understand why they changed the name because they don't know how to run a business..... Jesus I am so upset, 2 months for items and delivered and I am on your Pro Plus plan...
Hey there! I'm sorry to hear about the negative exchanges you've had with our Customer Success team and the slow shipping times. Zendrop as a whole is a very transparent company and is always upfront with all of our users about any delays. The situation with some regions in China being locked down due to the pandemic is something that is completely out of our control but is already slowly getting back to normal again. The best we can do is make sure you are in the know so you can make decisions on how best to move forward with your business in the meantime. I'd love to dig into both of these items with you so please don't hesitate to reach out to me via email at joshua@zendrop.com. I hope to chat with you soon. Cheers!