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I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.
Hi Joseph,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened.
Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them.
After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted.
For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced:
https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted
I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right.
Warm regards,
Darlene
Zendrop Customer Experience Team
The Zendrop team followed up with me directly regarding my support requests and took the time to contact me by phone and email. I appreciate their effort to provide customer service and communication.”
Thank you for sharing your experience, we truly appreciate your kind words! We're glad our team was able to reach out directly and follow up on your support requests through both phone and email. Providing attentive, personalized communication is something we genuinely care about, and it's wonderful to know it made a difference for you. We look forward to continuing to support you on your journey!
-Zendrop team
The support Zendrop provided was exceptional. Every interaction was handled with clarity, efficiency, and a strong commitment to resolving my concerns. The team demonstrated a high level of professionalism and expertise, making the entire experience smooth and productive.
I am thoroughly satisfied with the assistance received and confidently recommend their service to others seeking reliable and knowledgeable support.
Wow, this genuinely made our day! Knowing that our support came through with clarity and professionalism means everything to us. We're so glad the experience felt smooth and productive from start to finish. We appreciate you spreading the word and we're glad to have you with us!
- The Zendrop Team
Customer Service is great and quick to respond. Dashboard easy to navigate. Platform has everything you need for dropshipping
Thank you for the kind words! We're so glad our customer service has been quick to respond and that you're finding the dashboard easy to navigate. Making dropshipping simple and accessible is our top priority. We appreciate you choosing Zendrop and look forward to supporting your growth!
Excellent customer support!
I have had the opportunity to use Zendrop's customer support twice now, and they have always been fantastic; the team is incredibly kind, highly professional, and always capable of helping out and resolving any doubts or issues.
It's really reassuring to know that their support is so reliable and efficient whenever you need assistance.
Thank you so much for the great work, take care and stay safe!
It really means a lot that you've come back to our support team twice now and had a great experience both times. Kind, professional, and reliable is exactly what we aim for, so thank you for noticing. Take care and stay safe!
- The Zendrop Team
It's been a very easy and straightforward experience using zendrop, the help has been amazing and easy to work with especially with the help of the AI assist added to it, answers my questions immediately with the right solutions.
So glad to hear the AI assist has been a game-changer for getting quick, accurate answers! Easy and straightforward is exactly the experience we work hard to create, and it's wonderful knowing it's landing that way for you. Really happy to have you with us.
- The Zendrop Team
I really want to say that even though a majority of my experience was through AI it was good, however it was way better when I spoke with anlibe agent.
Recommendations
1. Get a telephone number that we can call into and speak with a live agent. Trying to explain everything by text or chat is very difficult.Especially if you're having real issues.
2. Live Chat is great, however, it would be so much better if we talked to an agent right away versus AI it would have gone a lot faster.
The agent i did speak to was absolutely wonderful.she was so kind, patient, and gave grace to someone who is new and trying to understand the processes. NINA The agent I did talk to was amazing I personally, give her
Thank you so much for your thoughtful review and your kind words about Nina and our live support team! We're really glad she could make such a difference for you. Your feedback about wanting more direct access to live agents is genuinely valuable — we hear you, and we're always looking for ways to make support faster and more personal. We'll be sure to pass along your suggestions about phone support and quicker live agent access to our team. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you!
- The Zendrop Team
Great platform for beginner deopshippers! - great choice of products for decent pricing.
So glad Zendrop has been a good fit for getting started! Knowing the product range and pricing are hitting the mark for a beginner means a lot to us. Wishing you great success with your store!
- The Zendrop Team
I love it. Worked great! I just wish the products were kept to a higher standard- a lot of them have poor images and descriptions, but overall, great job. Better than cj and ali, and probably all the others.
Thank you so much for your honest and kind feedback! We’re really glad to hear that you’re loving the experience and that Zendrop has been working great for you.
We also appreciate your input regarding product images and description - this is valuable feedback, and we’re continuously working to improve the quality and standards across our catalog.
We truly appreciate your support and are always here to assist you whenever you need us!
-Zendrop
I started my first Shopify store in 2017 and have worked with all major dropshipping apps. Zendrop is a reliable partner with easy to handle app, perfectly synced with Shopify, intelligent product search, good quality products and effective and polite support team. I like the AI support in various fields, too.
Thank you so much for your kind words and thoughtful feedback! We truly appreciate your support and are glad to hear Zendrop has been a reliable partner in your journey. It’s great to know you’re enjoying the features and support we provide. Wishing you continued success with your Shopify store, we’re excited to keep growing with you!
