ZigZag Returns & Exchanges

This is a simple and superb app, and has made our returns process a doddle to handle, particularly with the ClickPlus returns feature. With a couple of clicks (and maybe none if you set automatic approvals) you can approve a return and send a prepaid returns label to the customer. It beats by some distance the two other returns apps we have tried. Personal and responsive customer service - had a slight technical issue (partly our fault) and it was dealt with efficiently. I think the app will only get better over time. We use the paid-for app so that we can personalise the HTML in e-mails, but all the other features seem to be available in the free app. With that the only thing you pay for is the cost of the returns label if it is actually used, and the rates are fairly reasonable. Delighted we found this app, and we wish the Clicksit team every success. UPDATE: After installing a new theme, we had minor issues with the appearance on mobiles. The support team fixed it extremely quickly. Can't fault them.

The app works perfectly fine. Customers can register return request and the vendor can accept or reject the request.
If it could generate a return label it would be great.

Great app - super easy to install and takes all the pressure off for returns and exchanges - can't fault it so far

This is a great app, the ability to send Collect+ labels to customers has been extremely useful in the month or two we've been using it. Even without that functionality, simply having a system for processing returns has been great and saved a lot of time in customer support.

It was quick and easy to get up and running and the company themselves are very responsive and a pleasure to deal with.

I've been using this service for a few weeks and it's been an absolute game changer! The Clicksit team have been so helpful and responded quickly to any queries I had. They even phoned me to check everything was running smoothly. My customers have found the process much easier and I'm really pleased with how it's going. Thank you Clicksit!

I use Clicksit to keep my returns/exchanges organized and professional it is a seamless process that is so simple to use.

This app is perfect for a basic return system that customers can initiate on the website, it only takes a couple of clicks to approve or reject returns and effectively communicate with your customers on the status of their return. The customisable return page and email are fantastic!
I had one tech issue and Thomas in customer support fixed it within 24 hours for me. Great app - highly recommend for a simple, free returns system.

Thank you to the Sorted team, especially Aslam, for being so helpful in resolving
a rare problem.
Brilliant communication and updates throughout the process

thank you

Very good experience with this app. Great customer support and seamless returns process.
Id recommend

This app has really helped me with my small business. I have found the team extremely helpful and friendly! Jodie especially. They are available on live chat which is very useful, they help me set up the app and were very patient. I also just processed my first return, I wanted to hide the return address and just use a barcode..this was explained to me step by step! keep up the great work - some feedback, would be great to have the return address hidden with the print at home option! - I would highly recommend this app