Recensies (230)
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Simpler and easier to use than other return centers, but some functions need to be improved，service response is very fast
I'm looking for an app that will ultimately save me time and I don't believe this will do that. There aren't enough email options (e.g. a separate automated email for an exchange vs a return) and so when I tested the app as a pretend customer I was left in the lurch not knowing if my exchange request had been acknowledged/ would be sent out to me. This won't save me time as I'd still have to communicate with the customer separately. It also looks a little clunky.
Hi,
Hope you're well and thanks for the review.
We do have email templates available within the app that you can send out to a customer at any time, you can also free type these emails but we suggest having templates pre-made ready to go to save you time.
I feel that a demo with our team will help resolve and clear up the issues above.
Please reach out so we can assist.
Thanks,
Clicksit Support
The app we never knew we needed! Installation and set-up was easy. The instructional video was all it needed to get us started. Just wished there was a way to tag final sale orders/products to be excluded from returns. We use Clicksit as our returns management portal along with Shopify POS to process refunds back to gift card though it would be cool if we could refund directly from the app. We are looking froward to a more organised and professional returns experience for both our team and customers. Great job!
These guys are brilliant - customer service is second to none. And the app has helped us deal with returns that were previously very time consuming.
We have been using the Clicksit App with our sister Shopify site for a couple of years now and didn't hesitate to sign up again for our Roadskin website. the App is SUPER easy to use and the support is fantastic. Wholeheartedly recommend
I downloaded this app and I am testing the service and unable to generate return labels. I have reached out to support twice and no response. The first email said they will respond in a few hours. Okay fine 16 hours later still no response I send another email and no response. I will definitely be deleting from my store and going with another company.
Hi There, I'm very sorry about the speed of response for setup here. After investigating further I can see that your query was sat between two teams so didn't get picked up effectively. Our sales team has reached out again today, and we will ensure you are live same day if happy to give the app another go! We will guarantee to beat the prices you are paying with competing app.
Tom CEO
This app doesn't restock items when processing an exchange, you still have to manually do this on the original order in Shopify. You also have to click a button to generate a new order, it's not done automatically.
Thank you for taking the time to leave your review and feedback,
We will pass this on to our Product Development team, for consideration in the roadmap for future improvements to the app.
Please do not hesitate to contact Sorted Support via our chat, if you have any issues or concerns you require help with in the future.
All the best
Sorted Returns
Cannot create return labels within the USA, and the rest of the app is entirely useless without that.
Hi There, I'm happy to confirm USPS return labels are now available with the clicksit app. Please contact support@clicksit.com or reach us within the in app chat if you would like to learn more.
Not clear on their home page that they cannot do automatic return labels for the US. Wasted my time building a page only to find this out after waiting hours for customer service to return my message. Deleted the app.
Hi There, I'm happy to confirm USPS return labels are now available with the clicksit app. Please contact support to setup.
Wasn't suitable for my business purposes. However, I'm quite alarmed about the amount of communications made in the short span it was installed, which is incredibly excessive and worrying. I received 5 emails and 1 phone call in the span of 20 minutes.
I installed the app and found that the the interface was a bit difficult to navigate and when trying to contact support it took ages to get a response. I was struggling to work out how to customise the returns page and when I finaly got an answer with support, I was told customisation was not available on the free plan.
Pretty disappointed as I wanted to try this app out and see if it's the right fit for my store but when it looks so bad on my page, I didn't want customers to see it, looking so bad
Hi Force of Life,
Thanks for your review and sorry to hear about your experience with the Sorted Returns app.
Due to the bank holidays, our support team were not available New Year's Day or yesterday unfortunately - our apologies about this.
I understand our team were in contact this morning to follow up on your app installation and provide an overview and discuss any questions - when checking over your return portal all appeared to be working well, but you had advised you were keen to alter the styling of your return portal which is not available on the free monthly subscription.
We do offer 14-day trials with any of our paid monthly plans so our customers can test functionality and ensure it meets their expectations before committing to payment - apologies if this has not been explained properly.
I'd be happy to follow up with a call to discuss this further and provide a quick online demo - let me know your thoughts.
All the best,
Sorted Returns
I am really impressed so far. The app is professional looking, customizable and all automated. The app is exactly what I've been looking for to handle returns. There are still some areas that I may need help with setting up but so far is working flawlessly. The customer services have been really great in helping me getting started and with the advice they've given me. Thank you!
Great app for sorting out customer returns, it’s a great app to use, I highly recommend. My customers find the return portal easy to use.
Great to have you onboard Focus Man Fashion, and that's brilliant to hear your customers find the process easy to use. We are certain this will save you and your customers time, and guarantee they have a great return experience which keeps them coming back
Anything more we can assist with please don't hesitate to contact support within the in app chat
Best
Sorted Support
Great app with brilliant support, got me up and running very quickly and my customers can return very easily
Great to have you on board VoltPPE, and pleased to hear you had a positive experience. Anything we can assist with please don't hesitate to contact the team through the in app chat.
great service, even better client support team, was able to get on a call with their team in minutes to help with some questions i had - thanks jodie!
Thanks for the review, we really appreciate it and it was my pleasure!
Have a great day!
Really simple installation process and the support team are amazing. Quick responses with any issues sorted out the same day. Couldn't recommend clicksit enough to anyone looking for a really smooth and simple returns process.
Suddenly they raised the same features of the monthly subscription from 20$ to 150$ a month. Ripping off peoples pocket. Deleted the app from 4stores of mine.
HI Montilly, as an existing user of the app we appreciate that new package types have been created since your first install if you installed a new store. From the conversation you have had with support, I can see that for the the feature you require your pricing will actually remain the same. The team has reached out to you to assist, so please don't hesitate to get in contact so we can discuss further and resolve this for you.
Best
Clicksit support
Suddenly they raised the same features of the monthly subscription from 20$ to 150$ a month. Ripping off peoples pocket.
HI Montilly, as an existing user of the app we appreciate that new package types have been created since your first install if you installed a new store. From the conversation you have had with support, I can see that for the the feature you require your pricing will actually remain the same. The team has reached out to you to assist, so please don't hesitate to get in contact so we can discuss further and resolve this for you.
Best
Clicksit support
Suddenly they raised the same features of the monthly subscription from 20$ to 150$ a month.
HI Montilly, as an existing user of the app we appreciate that new package types have been created since your first install if you installed a new store. From the conversation you have had with support, I can see that for the the feature you require your pricing will actually remain the same. The team has reached out to you to assist, so please don't hesitate to get in contact so we can discuss further and resolve this for you.
Best
Clicksit support
This is a simple and superb app, and has made our returns process a doddle to handle, particularly with the ClickPlus returns feature. With a couple of clicks (and maybe none if you set automatic approvals) you can approve a return and send a prepaid returns label to the customer. It beats by some distance the two other returns apps we have tried. Personal and responsive customer service - had a slight technical issue (partly our fault) and it was dealt with efficiently. I think the app will only get better over time. We use the paid-for app so that we can personalise the HTML in e-mails, but all the other features seem to be available in the free app. With that the only thing you pay for is the cost of the returns label if it is actually used, and the rates are fairly reasonable. Delighted we found this app, and we wish the Clicksit team every success. UPDATE: After installing a new theme, we had minor issues with the appearance on mobiles. The support team fixed it extremely quickly. Can't fault them.
These guys are amazing! very responsive and always get issues resolved quickly. Couldn't recommend them enough.
So far so good! We use this RMS frequently and it's easy enough. I appreciate all of the auto-generated emails, it's much easier to stay connected with a customer even after the return.
I've been trying to contact support for MONTHS with no response. I'm unable to get this app working with Safari on Mac anymore making it obsolete. I'll be moving app's if this isn't resolved by EOW.
If you want to offer a painless and friendly returns process to your customers, then look no further. The returns process is completely automated. We pay for the returns simply because it offers a good customer retention policy to do so and offering this service on your website also helps the prospective customer trust your site and shows that you have taken the time to offer a seamless returns process . Just make sure you update your terms and conditions to reflect same. To summarise: Your returns process will be simple, effective and most importantly less time consuming for you and your customers.
Hi I just want to say this app has been a life saver, my returns have never been more smooth, it is hassle free for the customer, my return rate has gone lower due to the confidence this provides.
This app has really helped me with my small business. I have found the team extremely helpful and friendly! Jodie especially. They are available on live chat which is very useful, they help me set up the app and were very patient. I also just processed my first return, I wanted to hide the return address and just use a barcode..this was explained to me step by step! keep up the great work - some feedback, would be great to have the return address hidden with the print at home option! - I would highly recommend this app
The app does not work on safari does not work on mac, you need to download google chrome. I can’t tell you how many times customers tell me the app is down when they are trying to arrange returns. I’ve contacted support about this numerous times, nothing is ever done about it, this has been going on for 6 months. I’m currently sourcing a new returns center. I wouldn’t recommend
Hi Teeny Bumps, sorry for your experience here. The app does work on Safari, but it depends on your specific browser settings. Support has got in touch to assist with this, and will be able to get this resolved for you immediately. The return portal itself works across all browsers irrespective of a customers settings, and we have no reported downtime so we can explore any specific customer issues with you on a call.
We have also carried out a major update of the app which is now complete and due for release at the end of this month. This update will mean that your Safari settings no longer matter when logging in to the app admin.
We will get any issues resolved for you as soon as we can get on a call. Look forward to speaking soon.
Best
Clicksit Support
Really helpful! Love that I can customise everything and also the email alerts when you get a return request are great as they take you directly to the return. Best return platform we've tested :)
This app is very easy to use. There are many step by step guides that help you along the way and staff are always on hand to help 24/7, which is great :)
Clicksit has taken our returns to a new level. They offer an incredibly rounded package that after hours of searching, proved to be by far the most cost effective and smooth solution for our business. Great customer support with friendly assistance. Overall, very very happy!
User-friendly, great customer service, takes the burden of sorting out returns yourself and integrates well with Shopify. Great App!
This is a very user friendly app (for both the customer and the retailer) which does the job perfectly. It has made my returns process efficient and professional whilst saving me a lot of time on return emails. It looks great on the website and is very easy to set up. Plus it's free! I would highly recommend it.
This app is amazing, so good to use and really gives a professional look to your customers who use it. Makes it really easy to do everything as its all in one place and you get emails as soon as someone wants to return something. HIGHLY recommend this app - the team are also superb! No matter how big or small your business is this app will help you and the rates are really good.
Great app. Easy to set-up and use, customer service has been great and I think it is a great value for what you get. They also offer return labels at a very reasonable price.
Great app - super easy to set-up and use, and provides an extremely customer-centric way of processing & tracking returns!
Does everything I need a returns app to do, and at no cost!!!
I love that there is no limit to the number of return requests. It takes away the anxiety of going past the limit, especially for a small business like mine.
App works well with shopify and I've had no issues - would recommend to anyone looking to simplify their returns process - thanks :)
We recently started working with this app, so far we have had a very good experience and the system works easily! We look forward to using the app!
This is a simple and user-friendly app that I highly recommend. With so much to think about when running a business, this app puts your mind at ease for you to get on with other tasks.
This is a simple and superb app and has made our returns process a doddle to handle. No other app or program was able or willing to work with my specific needs. The app was very easy to install and set up, and their customer service team was very helpful and quick to respond to our queries. The branded returns page provides a very professional look to our returns process. The best part about it is it's free!
Love this app, highly recommend! Adds transparency to the returns process - customers use Clicksit to return their order for free from any local Collect Plus store and we can track this progress. Clicksit is also amazing as you can issue customer refunds/ credit/ exchanges from within the app - absolute customer service must! Great communication from their Customer Service team who are always quick to respond to queries.
Super helpful for returns. Automates most of the process from start to finish! Thankful I found it and thankful it is free!!
Hi There, great to have you onboard and the app is helping automate your return process. Within the app it is possible to setup email notifications to notify you of return requests. Support will be happy to assist you with setting this up within the app.
I am really happy with the app, makes your system look more professional, and it is a great help!!!!!!
This app is very helpful in order return process. They provide support and app free is very great thing. Thank you!
Great app, simple and intuitive to set up. Very helpful in dealing with customers and they end up apperciating the self-service much more.
Great for UK stores! Really simple and easy to use. A convenient way to offer easy returns for customers.
Return page can be automatically created. But it cannot upload return labels to customers. I hope the APP can upload return labels automatically in US.
Amazing app and customer support. All my concerns have been solved during one conversation. Can recommend in a 100%.
Make returns very easy. Not a hard process to understand. I have not had any complaints from customers.
Fantastic app and saves us a lot of time, money and effort. For anyone who hates dealing with returns, you'll love this. It's almost fun
Really easy to set up and has given the customer much more visibility and control in the returns process whilst making it easier for them. Really pleased we chose Clicksit.
Really easy to use and has helped manage our returns easily. Customer service is very responsive as well. I would recommend this app to other merchants. Would be nice if you could actually refund directly from the app as well.
As a returning customer, I love the app for my website, it's simple and easy for both my business and a better journey for my customer to process a return a lot easier and hassle free. I find the app easy to install and to manage which doesn't take up my time a lot and then I have more time to crack on with the business more.
Great to have you onboard Blast Cosmetics, and pleased to hear your setup was smooth. What you have described is what we strive for improving the return journey of both you and your customers. To make sure your customers keep coming back!
Best
Clicksit support
A really bad service, not one parcel has been returned to us correctly and no reimbursement for the packages lost!
Hi Mirame, apologies for your experience here. Reviewing your account there appears to have been an issue with your address setup which has caused parcels to be held. I've reached out to you to follow up on this, but please do contact customer support as you will receive full compensation for any parcels delayed or missing.
Clicksit support
great and helpful app to manage returns. Perfect and easy simple integration... takes out the hassle of returns management
This app is incredibly easy to use and has made our returns process so much easier for both ourselves and our customers. You only have to pay for CollectPlus labels that actually get used - great app!
I love this app! Very helpful advisor (Jodie), she helped me with setting up the app on my store and talked me through the whole process of activating Collect plus for me. Do not hesitate to download this app! You will not regret it and the support of the advisors is excellent!!!
A very useful and easy to use free app. I have written a feedback personally, but again, thank you for creating such an app.
Really gives my clients the trust to order seeing the return page, so it helps them see this page on my site.
Easy to setup and use, and very kind Customer service in touch.
It makes my return process easier. Thanks.