ZigZag Returns & Exchanges

I wasn't sure initially if this was the right app for me. I found getting in touch with the team really helpful to understand what the app would offer. For example whilst its only focussed on UK returns it has made that part of the business easier for us. I'd love to see it expand to other geographies. I found setting up the returns process fairly easy too and it was great to get on the phone guidance. Here's what I'd like to see in the future:
Partnering with carriers in Europe and worldwide. For where we are as small business it works for us.

I use this app to process our refunds and give our business a professional look. The demo run through was informative and really helpful. Although we have not started trading yet, everything is set up ready for our launch!

Not yet discovered any problems, the only disadvantage is the high returns courier fees. However, you are only charged for each return label used. We give customers the option not to use the label and if they do we invoice them directly.

We used this app to process returns and exchanges, we are really happy the way it works for us and our customers. Makes the process much easier.

Good one! Still figuring out how everything works exactly but so far, the app is a good choice for having a clear overview on returns/exchange requests.

I had a problem with the return page, the page was too high up under the header and I could see the email field. I contacted Clicksit and they resolved the problem quickly!

I was looking for an app to better streamline my returns process and this app is the best out of all the returns app I tested. Very easy to set up and easy dashboard to view the returns. Although the label printing integration is not functional in the united states yet I am hoping this will be rolled out sometime this year. I would definitely recommend this app to other e-commerce businesses.

Clicksit is super easy to use and set up! Great way to organize all returns and exchanges. if your a small business owner I highly recommended it!

This is a great app. Don't need any coding to install it and just following the instruction video would help you create the returns page and you can manually manage your store returns on the Dashboard. This is one of the free apps that works wonderful for Returns.

I like how this app makes returns easier for customers. They no longer need to email and ask to return, they can just enter their order and fill out the info online to be approved. I do wish it showed notifications better in Shopify so if you missed the email you would still be notified that there is a return pending in your app. It would also be nice if you didn't have to leave the app to send the return label or process the return.

Great customisation and make our returns process so much more professional. Great that we can use our own labels due to the fact that we have high insurance value needs. Responded to chat quickly.