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I recently started using ZipChat.ai to automate customer service for another one of my online stores. Having successfully used it for a previous store, I knew it would be a great fit. This new store, however, presents many variables that significantly increase the customer support workload. I couldn't be happier with the results. The AI is incredibly knowledgeable and consistently provides detailed and accurate responses to customer inquiries. It's truly impressive how well it understands and handles a wide range of questions.
A special shoutout to Luca from ZipChat, who was exceptionally helpful in getting everything set up correctly. He made sure the system was perfectly aligned with my business objectives, and his support made the entire process seamless and efficient.
Overall, ZipChat.ai has significantly improved my customer service experience, and I highly recommend it to any business looking to enhance their customer support operations. It's a no brainer for any online store. Definitely leaving money on the table by not having this enabled on your website.
Thanks a lot, really appreciated 🙏
Installation is extremely easy and the results are impressive.
Not only did it help me get more orders from hesitant customers, but it also tipped me off to what the most common questions from customers are to include on my product pages.
Unfortunately it doesnt look like we are going to be able to make a recommendation on this app, We installed late last year (2023) At the time they didnt even offer a plan to cover all of our products so we had a 499.99 a month plan, Out of just under 10,000 Visitors we had 17 Conversations engaged, Most of which were us testing, We had super high hopes, Then when asked for a refund because the app wasnt as expected we were told it was our traffic, Granted its not 100k visitors but there were like 6 or 7 engagements, out of almost 8000 visitors. We have propel replay half the time the app didnt even pop up, it wasnt a traffic thing either it did no better on our business Site very disappointed. If something changes i will update review but it doesnt look very promising
Dear Spikes Speed Shop,
Thank you for taking the time to share your experience with Zipchat. We take all feedback seriously and see it as an opportunity to both improve and clarify how our platform can be a game-changer for e-commerce businesses ready to scale up.
We want to address a fundamental misunderstanding: Zipchat enhances and amplifies existing conversion potential; it doesn't create it from thin air. Expecting Zipchat or any tool to single-handedly transform visitor traffic into sales overlooks the complex equation that is e-commerce success. It's akin to expecting a high-performance engine to win races without considering the car's design, the driver's skill, or even the road conditions.
Your review suggests an expectation for Zipchat to perform miracles for stores still searching for their product-market fit. It's crucial to understand that our technology excels when applied to businesses with a validated market presence and a clear value proposition. The challenge of engaging visitors and converting them into customers becomes exponentially tougher if the fundamental appeal isn't there.
Regarding visitor engagement, it's not just about the numbers. The reality is, if your site's visitors aren't engaging or converting, the issue often lies with the traffic's quality or the site's overall conversion strategy. Zipchat is built to capture and enhance interest, not to conjure it where none exists. It's a distinction that's critical for all our clients to grasp.
Moreover, the investment in our service is directly tied to the depth and breadth of functionalities we provide, designed to serve stores that are positioned to leverage them fully. Our pricing reflects the resources required to maintain and scale these services, ensuring we can offer real-time, sophisticated support to your visitors and customers.
Your feedback insinuates a dissatisfaction that seems rooted in expectations beyond our control. While we're committed to continuous improvement and support, it's also essential for our clients to approach their use of Zipchat with a realistic understanding of its role within their broader business strategy.
We're here to support your growth, but success in e-commerce is a multifaceted endeavor. We encourage a partnership approach where our technology complements your efforts to attract quality traffic and convert interested visitors. If you're willing, we'd like to explore how we can better align our services with your business goals and address any gaps that may exist in your current strategy.
Thank you once again for your feedback. We're here to help and look forward to the opportunity to work more closely with you to unlock the full potential of your e-commerce store.
Best,
The Zipchat Team
We installed the ZipChat AI to our e-commerce platform a couple of months ago, and been consistently impressed by its performance. The accuracy of the conversational AI is remarkable, often indistinguishable from a natural human voice, which has significantly elevated the customer service experience on our site.
Customizability is another strong suit of ZipChat. Tweaking the bot's responses to better align with our brand's voice and customer needs has been a straightforward process, allowing for a more personalized interaction that my customers appreciate.
As a solo entrepreneur, the 24/7 support capability ZipChat provides is invaluable, especially when it comes to handling enquiries from overseas customers. This round-the-clock assistance ensures that my business never misses a beat, catering to customers across different time zones without delay.
However, there is a considerable downside: the cost. For a small operation like mine, the expense of maintaining this service is a significant line item in my budget. It's a substantial investment, and while the benefits are clear, it does require careful financial consideration to ensure that the value outweighs the cost.
Simple and straightforward setup, all the design and customization tools we needed built right into the backend. A++++
Wonderful Ai Chatbot that significantly improved our customers purchasing experience. Super smooth and quick integration and easy to use. In case of questions the ZipChat Sales Team was always very proactive to assist.
've been using the app for my online store, and it's been a fantastic experience overall. The app stands out as the best among several others I've tested. What makes it truly special is the developer's approachability and readiness to help, which is a rarity and highly appreciated.
There are a few personal preferences and setup tweaks I'd like to see implemented. These are specific to my individual needs but I am genuinely excited about the upcoming features and seem to align well with what any forward-thinking online business would need.
Thank you so much for your kind words! 🌟 We're really happy to hear you've had a fantastic experience with Zipchat and that you appreciate our team's support. Your feedback about personal preferences and setup tweaks is important to us. We're excited about the future features too and hope they'll meet your needs. Thanks for sharing your thoughts and for being part of our journey! 🚀
very easy to setup, very good
Thank you for your review, really appreciated.
I've never had a service so functional like this! Zipchat is a real upgrade for my business. I am having +90% of purchases in just one week.
It answers to any client's question and they feel comfortable and safe to buy.
It's very easy to set up and it seems to speak with a real person for clients.
Price is REALLY low for the quality. I really recommend it, they are also very fast and willing to help you.
An example of real upgrade that my business had: I sell digital product but as you know sometimes the download doesn't work 100% good.
The clients write to my chat and Zipchat explain 100% how to download it and I don't have refund requests or disputes anymore!
Believe me, try it.
Not a good experience at all, once I remove the app it appear in the Botton of my website I can't remove it. they are advertising the app in my website without my permission. I neves had an issue like that with an app, plus didn't work as I need it.