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Ezra & the gang are changing the game. We're seeing great success with this launch & insanely happy it's native now so it doesn't disrupt our other checkout experiences.
Hello there, I personally had quite a good experience with Zipify OCU. Whenever I had a problem their customer support team really chame in clutch to save the day. Also, I feel like there are a lot of many great ways to improve the app, there's a lot more that can be added to it. Such as, having a trigger of some sorts for the post-purchase upsell that can see what initial product a customer has added to the cart, because if the customer has added 2 products to the cart and you have a funnel for both of the products but you only want to show the post-purchase upsell for that inital product it doesn't mess with the priority of the funnels and sends out the post purchase offers for the product that has a higher priority in the funnel. Hope this makes sense, I had this issue myself and there's nothing you can do about it. I had to redo the entire funnel again because of this issue and I feel like this could really be improved.
Hi UtopiaCare,
Steve here, Customer Service Manager with Zipify.com. Thanks for leaving us your honest review of OCU. I'm sorry we didn't meet all your expectations and we do appreciate the product development recommendation. We took a look at your funnels and believe there is a workaround for your use case. I'd like to share this with you and offer a video call if you need additional assistance as it is confusing.
In addition, I've shared your product request with our team for consideration in a future update to the app. I do sympathize with the challenges you came up against and have expressed that in the submission. Any development updates to trigger logic will be shared with you. Thanks again for sharing your concerns. We hope to improve your experience with OCU and help you earn getter AOV in the future.
Best,
Steve
I use this app in our store. It is really helpful to generate extra revenue. The customer service support is very quick as well. Awesome experience.
Hey Steel Supplements thanks for the kind review. So glad to hear OCU is working for you and the support has been quick. That's our aim! If you need anything else please reach out!
-Team Zipify
Zipify Support team is just amazing, they are very agile and kind. They solved our problem quickly.
Hey Shapengo! We might be biased, but we think our support team is the best in the biz. So glad they were able to solve your problem quickly. Thanks for leaving us a review! If you need anything, please reach out.
- Team Zipify
Okay this app is amazing! It's not clunky, it's easy to use, PLUS you don't have to create a different offer for separate products, you can select 10 products and apply a single offer to each. that makes my life SO MUCH EASIER than other upsell apps! I'm IN LOVE!
Hey everyone at The Sun Emporium! This is an amazing review. Thank you so much for the feedback! Glad to hear everything is going well and you're finding OCU easy to use. We aim to please! :) Please reach out if you need anything!
-Team Zipify
Recently installed the app however the pop-ups don't seem to be appearing when customers click 'continue to checkout' despite being set up to do so. It bounces them straight into checkout landing page when the 'Go to Cart' button is selected skipping the shopping cart landing page? (skip to cart has been disabled but still doing this) The app seems to be very clunky and have been waiting days for a solution to my issue, had to disable the app as I don't want customers skipping the shopping cart landing page. Whilst still paying for it and lack of communication. See potential within the app if issues get sorted
Hey Blk Box sorry to hear things didn't go as planned. The team has dug into your specific installation and is working on a fix. When it's rolled out and working hopefully we can continue to work with you to change your perspective on the app. If you need anything else please reach out!
-Team Zipify
This app has potential, but unfortunately ended up costing us a lot more money than it made. It does not integrate with Bold's product options app and that caused a lot of problems for us. If they consider adding a product options integration, we might give it a second try.
Hey mkwdesignco, we're sorry that your experience with OCU wasn't what you had hoped for. I wanted to respond because we definitely understand the need for integrations with other apps. Unfortunately this is currently a limitation of the Shopify API. We're waiting for them to add the ability to create the types of integrations you mentioned. I know that's not ideal, but we're at their mercy just as much as you. Once that integration is added, I hope you'll give us another shot!
-Team Zipify
Awesome fast responsive customer support team, super communicative, the issue was sorted within minutes.
Nextlovegift, thank you for the great review. Sorry to hear you were having problems but I'm very excited to hear our awesome support team was able to help you get things sorted. So glad to have you onboard!
-Team Zipify
Great support! I reached out with some questions I was having, and their team dug real deep to get to the bottom of it all!
Hey there! Thanks for the great review. So glad our team was able to help you resolve your issues. That's what we're here for. If anything else comes up, just reach out.
I needed help with loading up a product for One Click upsell pre-sale, I made a request for on help center, I was a little discouraged by the suggested 2 hr response time so I continue to look for help elsewhere until then, however, When I did receive a response the rep sent me a video that was easy to follow and I was able to complete my sells funnel, I'm pleased that I was able to get this done today
Hey Gohigher, sorry to hear that the response time was longer than you hoped. It sounds like maybe you didn't have to wait as long as it said? We're hoping that is the case as we always try to get back to you within an hour during regular business hours. Glad you were able to sort this out once our agent got back to you. If you need anything just reach out.
-Team Zipify