One Click Upsell ‑ Zipify OCU , 366 recensioni
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Great and swift assistance when needed! Highly recommend!
Thanks for the 5-star review, Beepit! We're stoked to hear you found our assistance great and swift! Our Support Team is available 24/7 to handle any issues you may need help resolving. Don't hesitate to reach out, and keep upselling!
-Team Zipify
love the app! It's very simple to use and just works. We use it to increase AOV. - Viktor, founder of moonlight & kvik
Thanks for the awesome review, Viktor! We're stoked to know you find OCU simple to use and are seeing an increase in AOV! If you need help with anything, don't hesitate to reach out to our Support Team!
-Team Zipify
This apps checkout pop up is blocked by Chrome on iOS which makes it useless. Nice support, but had bugs getting it up and running. Would not recommend it. Awesome Upsell has no issues with being blocked and has triggered plenty of sales on our store. Zipify needs to get themselves whitelisted, until that time avoid.
We want to personally address both the issue you raised and your support experience.
After thoroughly investigating the pop-up blocking concerns and reviewing your interactions with our support team, it’s evident that we didn’t meet our usual support standards, and we apologize for any frustration this may have caused. We’re taking immediate steps to retrain the support team members involved to ensure such lapses are avoided in the future.
Regarding Chrome iOS blocking OneClickUpsell pop-up offers, we'd like to clarify that our technology doesn’t fall under traditional pop-ups and is designed to work seamlessly with web browsers. Our offers are not susceptible to blocking. We’ve conducted thorough tests with native Chrome pop-up blockers and third-party tools to reaffirm this. If you encounter the offer displaying only once during testing, this is due to a deliberate feature that allows merchants to control when the pop-up appears for shoppers.
For efficient testing, we suggest using a private browsing session like Google Incognito mode. We're taking full responsibility for the oversight in promptly addressing your concerns and apologize for any inconvenience this has caused.
Your insights are invaluable in our journey to enhance our products and services.
If you’re willing to give us another chance, we're dedicated to ensuring your experience is exceptional. Please reach out to our support.
-Team Zipify
Best app ever to increase your aov. Support is high level and funnels functions too. MUST Have. 10/5
Thanks for the 10 out of 5, Aveari! We agree that OCU is the way to go to increase your AOV! Our Support Team prides itself on helping merchants quickly and thoroughly. If you ever need help with anything else, please don't hesitate to reach out.
-Team Zipify
Great plugin, love its usability and fact it has live support.
Thanks for the 5-star review, ModernMetalSongwriter! We're stoked to hear you love the usability and live support offered by OCU! Our team is available 24/7, so if you need help with anything, don't hesitate to reach out!
-Team Zipify
After installing OCU (Post purchase upsell page) I had up to 43% overreporting at Meta depending on the adset.
The support was despite obvious and transmitted data clearly disinterested and showed no interest in troubleshooting the problem.
All in all, a good app idea, but with such falsified data, the performance of paid traffic drops in relation far too much and I can not recommend this app. If the reporting does not return to normal after the uninstallation, the damage caused by the app is of course much greater.
I have now uninstalled the app and will check the coming weeks whether the reporting works again, if necessary I will update this review.
Hi, Exalt Commerce
First and foremost, please accept our sincere apologies for the inconvenience caused by being passed back to us in relation to the incorrect reporting of the Facebook pixel. It appears that the response you received from us mirrored the one provided by Shopify in most cases, which may have seemed impersonal. We want to assure you that this was not our intention, and we acknowledge that it was not an ideal experience for you. We understand that dealing with such problems can be incredibly frustrating and complex, and genuinely sympathize with your experience.
In our efforts to resolve the issue, our support team can attempt to open a support ticket on your behalf. However, based on our experience, reaching out to Shopify support directly may not always guarantee a solution. They often recommend utilizing the Shopify Community or contacting the app developer for assistance.
Rest assured, our support team did make every effort to provide you with the necessary details and documentation to demonstrate that our application is not causing the issue with the Facebook pixel. The links we shared, directing you to the Shopify Community thread and relevant documentation, aimed to offer alternative resources for troubleshooting. It’s worth noting that third-party apps are just one of many potential sources that could lead to the duplication of your pixel and the subsequent over-firing by 2 or 3 times.
Our team invested considerable time and effort in reviewing support conversations to identify any similar issues experienced by other merchants. Regrettably, we found that no other merchants had encountered the same problem. While this may indicate that the issue is not global with OCU, we fully understand that it does not negate your individual experience or the impact it had on your business.
To proceed toward a resolution, we would like to revisit the Facebook pixel over-firing if you are willing to reinstall OCU. Since removing OCU and its associated code from your store, you should have data on whether the issue was resolved. By reinstalling OCU and closely monitoring the pixel’s behavior, we can gather more conclusive evidence to determine if OCU is indeed the cause or if other contributing factors are involved. This data will help us build a strong case to present to Shopify’s support team.
We genuinely hope that you will respond and allow us to assist you further. We take app store reviews very seriously, and it is of utmost importance to us to prove that we offer some of the best support within the Shopify App Store network.
Thank you for your understanding, Exalt Commerce. We appreciate your patience throughout this process and assure you that we are committed to working towards a satisfactory resolution.
-Team Zipify
Justine was wonderful! I was so impatient and she was absolutely wonderful! I love this app. Thank you!
Thanks for the shoutout to Justine! We will be sure to let her know how appreciative you are! And we're delighted to hear you love OCU so much. If you need help with anything in the future, please don't hesitate to reach out!
-Team Zipify
Justine was awesome. Very quick and responsive and answered all of my questions, many with video recordings, which was very nice. As for OCU ... it's the best, no other upsell app out there can match it currently, both in terms of robustness and integration. Works great!
Thanks, worksSOwell! We will pass on the word to Justine! We're stoked to hear she was so helpful and that you find OCU the best. We agree there is no match! If you need help with anything, please don't hesitate to reach out.
-Team Zipify
A very helpful, well-designed, and feature-rich app! The customer support is fast and efficient, they resolved all my doubts in just a few moments. Highly recommended!
Thanks, GLOWY! We're stoked to know you find OCU so useful and that you've had a positive experience with Customer Support. We appreciate the recommendation -- if you need help with anything else, please don't hesitate to reach out!
-Team Zipify
Solid app - have used in multiple stores and it's a great way to easily increase revenue. Would love some more design customization options - but... definitely still worth it as is!
Thanks for the review, Pure Southern Health! OCU is definitely a great way to easily increase revenue! We suggest taking time to try various funnels to continue seeing increases. Keep an eye on our blog for non-stop feature releases, including design customizations! If you need help with anything at all, please don't hesitate to reach out.
-Team Zipify