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For the last 3 years this has been amazing. Made me roughly 40k. Then all of a sudden it caused my add to cart button to not work for a complete day. That costed me about 2k. Like winning at the casino... ♂️
Hi there! Our records show https://comfortlabofficial.myshopify.com/ is not currently active and OCU was only installed for 3 months and deleted back in 2021. Would you mind reaching out to us at info@zipify.com to explain why the review was adjusted from a 5 star to a 3 star? Thanks so much.
It doesn't target all customers. Randomly stops working.
Dear Souli,
Thanks for the feedback! We’re sorry to hear you had issues. 🙁 Our team is on it to make sure everything targets correctly and runs smoothly. If you’re still seeing problems, reach out—we’ll get it sorted in no time! 💪
Team Zipify
Hello there, I personally had quite a good experience with Zipify OCU. Whenever I had a problem their customer support team really chame in clutch to save the day. Also, I feel like there are a lot of many great ways to improve the app, there's a lot more that can be added to it. Such as, having a trigger of some sorts for the post-purchase upsell that can see what initial product a customer has added to the cart, because if the customer has added 2 products to the cart and you have a funnel for both of the products but you only want to show the post-purchase upsell for that inital product it doesn't mess with the priority of the funnels and sends out the post purchase offers for the product that has a higher priority in the funnel. Hope this makes sense, I had this issue myself and there's nothing you can do about it. I had to redo the entire funnel again because of this issue and I feel like this could really be improved.
Hi UtopiaCare,
Steve here, Customer Service Manager with Zipify.com. Thanks for leaving us your honest review of OCU. I'm sorry we didn't meet all your expectations and we do appreciate the product development recommendation. We took a look at your funnels and believe there is a workaround for your use case. I'd like to share this with you and offer a video call if you need additional assistance as it is confusing.
In addition, I've shared your product request with our team for consideration in a future update to the app. I do sympathize with the challenges you came up against and have expressed that in the submission. Any development updates to trigger logic will be shared with you. Thanks again for sharing your concerns. We hope to improve your experience with OCU and help you earn getter AOV in the future.
Best,
Steve
This app has potential, but unfortunately ended up costing us a lot more money than it made. It does not integrate with Bold's product options app and that caused a lot of problems for us. If they consider adding a product options integration, we might give it a second try.
Hey mkwdesignco, we're sorry that your experience with OCU wasn't what you had hoped for. I wanted to respond because we definitely understand the need for integrations with other apps. Unfortunately this is currently a limitation of the Shopify API. We're waiting for them to add the ability to create the types of integrations you mentioned. I know that's not ideal, but we're at their mercy just as much as you. Once that integration is added, I hope you'll give us another shot!
-Team Zipify
I needed help with loading up a product for One Click upsell pre-sale, I made a request for on help center, I was a little discouraged by the suggested 2 hr response time so I continue to look for help elsewhere until then, however, When I did receive a response the rep sent me a video that was easy to follow and I was able to complete my sells funnel, I'm pleased that I was able to get this done today
Hey Gohigher, sorry to hear that the response time was longer than you hoped. It sounds like maybe you didn't have to wait as long as it said? We're hoping that is the case as we always try to get back to you within an hour during regular business hours. Glad you were able to sort this out once our agent got back to you. If you need anything just reach out.
-Team Zipify
Desperately needs multi currency support as well as more payment methods than just the Shopify credit card form. The upsells covert well but only show to 10% or less of our customers. If it showed to all of them we'd be extremely profitable. But unfortunately due to our monthly order volume and high app fee, we would only break even if upgrading to the paid plan.
Hey PushCases! We 100% hear you and agree. This is currently a limitation of the Shopify API. As soon as they open it up to allow for this functionality, we'll roll it out. We know it's important to our merchants so it's on the top of our list of new features to release as soon as Shopify gives the go ahead. Thanks for giving OCU a shot. Glad to hear it's working well on the orders that do show upsells!
-Team Zipify
Would be great IF it supported multi currency and would allow you to add collections rather on a product by product basis
Hey there! Thanks for giving OCU a shot. We are not able to offer multi-currency due to the limitations of the Shopify API...however, I do have some good news. Adding upsells to collections is in the pipeline and should be rolled out in 4 weeks. :)
Love the function off the app but it lagged my site much.(we use Dawn) Another issue is that when you decline an offer.. Move on add another item to your cart. THen the old offer from the previouse off will pop up. Not the new offer that should be triggered.
Hey Zoza.no thanks for reviewing OCU. Unfortunately because you removed the app we can't look into what is going on. It sounds like this might be fixed by using funnel priority settings. We'd love to help you get this straightened out. Hope we can work together in the future. If you need anything just reach out!
-Team Zipify
It's a great app, easily configurable, smooth, and with great UI. I'd really love to use it, but I can't – it only works with Shopify payments which are not available in my country. I know that this is the limitation on Shopify API and it seems that 3* review it's a bit unfair for such a great app, but hey, 3 stars for an app that doesn't work is more than enough :-)
Well, you can use the pre-purchase option, but then the app is a bit too expensive.
Hey everyone at Moc Gwiazd thanks for the review. As you mentioned this is currently a limitation of the Shopify API and as much as we would LOVE to roll out this feature we're just waiting on them to make it available. As soon as they do, we'll release it on our end. Hopefully at that point you can give us a shot again. Look forward to having you back at that point.
-Team Zipify